Managing director IMRG

IMRG has cemented itself as the industry body of the ecommerce industry, and Smith is increasingly the most high-profile member of its leadership team.

Responsible for the body’s market intelligence, community and network services, and communications with its members and the media, Smith is integral to the organisation.

Smith is often seen out and about at industry events and provides a voice of reason on all eccomerce-related topics.

Having linked up with Capgemini, the company is able to give its members a monthly benchmark on how they are performing online compared to the sector as a whole. This year, these figures have really begun to show the growing strength of multichannel retailers in terms of online sales growth at a time when the growth experienced by their pure-play competitors is starting to slow.

At the same time, Smith’s organisation promotes industry standards and best practice that have contributed towards the UK being among the most advanced ecommerce markets in the world. It’s Internet Shopping Is Safe and Internet Delivery is Safe accreditations are becoming industry standard, and two thirds of all UK online shopping is done with ISIS-accredited retailers.