All articles by Brian Kalms – Page 2
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OpinionOpinion: Retail 101 – let's fix the basics first
These days everyone, including me, is talking innovation, service, experience and destination shopping.
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OpinionOpinion: Partnerships with start-ups are the future of retail
It’s hardly breaking news that large traditional retailers are struggling to keep up with growing transnational corporations.
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OpinionOpinion: Talking a good game is not the same as innovation
Retailers are some of the most efficient and effective organisations in existence today.
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OpinionOpinion: Retailers should fear a more direct approach
With more consumer packaged goods companies now going direct to consumer, what does this mean for retailers?
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OpinionOpinion: What we learned from Christmas trading
We all know what happened over the festive period: a rise in grocery sales against fashion, brands with a differentiated offering excelling, and online growing for both multichannel and online-only retail.
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NewsOpinion: Food retailers must adapt to disruption
While some examples are obvious and others subtle, however you look at it, it’s clear that food retail is being continually disrupted in non-traditional ways.
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NewsOpinion: Unlocking the value of data for retailers
In today’s market, data-driven retail is essential. A better shopping experience delivers higher sales, more frequent visits and greater likelihood of brand advocacy.
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OpinionOpinion: Tech will help retailers shed image problem
The retail industry is undergoing substantial transformation as the full impact of artificial intelligence technology on retail roles is not yet known.
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OpinionOpinion: Embracing millennial employees
While many retailers think it is hard having millennials as customers, employing them is another matter.
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OpinionOpinion: Emotion tracking – insight into customers or a bit creepy?
Ask any retail exec what is the most important part of their business and you will likely be told the customer.
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OpinionOpinion: The subscription economy is redefining retail customer engagement
Modern consumers choosing to subscribe to services rather than own products is rewriting the rule book on customer engagement.
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OpinionOpinion: How to enable smart transformation in the digital age
Agility and fresh thinking can enable retailers to transform infrastructure, despite the challenge of capex constraints.
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OpinionDrone delivery: it’s not a question of if, but when and how
Is it a bird? Is it a plane? No, it’s the cycling shoes you ordered. The barriers to mainstream drone delivery are lowering.
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OpinionComment: Retail lessons from Silicon Valley in open innovation
‘Open innovation’ is on the rise as retailers look outside their businesses for ideas on how they can innovate.
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