All articles by Charlotte Hardie – Page 4
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AnalysisReview of the Year 2011: 04. April
April provided ample evidence of the structural changes hitting retailers throughout 2011.
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AnalysisReview of the Year 2011: 03. March
Tesco’s attempts to go head-to-head with Asda’s Price Guarantee backfired after it was forced to issue a flood of refunds.
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AnalysisReview of the Year 2011: 02. February
Mary Portas’ undercover Secret Shopper customer service programme resulted in an official complaint.
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AnalysisWhere will shoppers spend this Christmas?
Are your shops still eerily quiet in the run-up to Christmas? Then consider this; one in five shoppers intends to buy presents after December 25th in order to get the best possible bargain.
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AnalysisA winter walkaround
With little over three weeks to go, Charlotte Hardie and Simon Puryer take at trip to the West End to look at how retailers are faring in the festive countdown.
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OpinionThe move out of town
Bright spots may be hard to find in the retail sector at the moment, but those involved in retail parks can claim that this is one of them
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NewsGlimpses of positivity despite shares slide
Stores shares were down slightly compared with the previous week, when they had advanced following the dramatic events and reams of interim results from major retailers.
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AnalysisAfter the riots: Retail rebuilds
It’s three months since the riots. Charlotte Hardie investigates how retailers have restored normality, and finds there’s still much to do.
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AnalysisThe Burton Group family tree
Its alumni list reads like a who’s who of retail. So why was Sir Ralph Halpern’s former retail powerhouse the perfect training ground for so many of retail’s future stars, asks Charlotte Hardie.
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AnalysisMaking a world of difference
Airport duty free retailing is quicker and less predictable than the average retail supply chain. Charlotte Hardie finds out how World Duty Free copes with security checks, flight delays and even the odd volcano.
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OpinionSupply chain: At the heart of retail
SuperGroup’s supply chain-induced woes have been a timely reminder of just how much financial success hinges on a smooth supply chain operation.
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AnalysisWhich 100 brands are providing the best customer experience?
Amazon’s done it again. In a survey of more than 7,000 shoppers, the online giant has topped the list of the best brands for overall customer experience.
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AnalysisEmerging retailers: Still flying high?
Two years ago, 10 of the top emerging retailers gathered for a Retail Week photo shoot at the top of London’s Gherkin. Today, Charlotte Hardie revisits them to find out how they have fared amid the trials and tribulations of the continued downturn.
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OpinionPrice wars are fine, but what about the suppliers?
Another day, another price war. Or so it feels. Great news for shoppers on a budget, terrible news for suppliers.
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AnalysisThe online battle for traffic
Which websites have lost or gained the most visitors in the past year? Charlotte Hardie considers the usefulness of unique visitor numbers analysis
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AnalysisActing on impulse
What constitutes impulse shopping? Is it just as prevalent at a time when budgets are tight? Charlotte Hardie finds out how retailers can boost the number of products bought on a whim
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OpinionThe new era of retail marketing
A retail marketing team’s job today is nothing like that of even five years ago.
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NewsRetail red tape to be cut but no change on Sunday trading
Six-hour rule stays but retail review plans to simplify consumer rights and age-restriction regulations
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AnalysisRetail Week On The Road: Wales and the Southwest
We visit Cardiff, Swansea, Newport and Bristol.