All articles by Chris Brook-Carter – Page 3
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OpinionAs Black Friday looms retailers must be prepared to manage expectations
Whether you like it or not, Black Friday is here to stay and retailers must ready themselves for an even bigger event this year.
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AnalysisThe devil is in the detail of business rates reform pledge
The devolution of the business rates system to local authorities was one of the biggest surprises of the Conservative conference this week.
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AnalysisCorporate scandals hit consumer trust in all businesses
The reverberations of the emissions scandal rocking Volkswagen will be felt far beyond the engines that power the global automotive industry.
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AnalysisGrand Central Birmingham shows retail’s power to rejuvenate cities
The Grand Central development has created thousands of jobs and become an important symbol of Birmingham’s rejuvenation.
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Opinion
Innovative people are as important as exciting new technology
It is easy to get excited about the latest tech innovations, but retailers need the right people and culture to deliver digital strategies.
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OpinionComment: Dave Lewis is building firm foundations at Tesco
It is worth remembering the scale of the challenge Dave Lewis faced when he took over the reins at Tesco this time last year.
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OpinionComment: Asda aims to kick sales falls into touch
Asda’s weak second-quarter performance will have done little to quell the whisperings that boss Andy Clarke’s position is under pressure.
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OpinionComment: Milk crisis and VAT revolt offer lessons in customer experience
From the aisles to the airports, some of retail’s biggest names have faced open revolt from suppliers and shoppers over the past week.
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OpinionComment: Creating an emotional connection is key to customer experience
Customer experience is a product of the digital age but retailers still need to create a personal, emotional connection with consumers.
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OpinionComment: Retail needs more academies to let its talent blossom
The Fashion Retail Academy has celebrated its 10th anniversary, but the industry needs more colleges to build its talent pool.
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OpinionComment: Consumers should be free to shop as they please on Sundays
Liberalisation of Sunday trading hours in England and Wales is a debate that has often polarised opinion, but the consumer knows best.
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OpinionComment: Has John Lewis signalled the end of free fulfilment?
Logistics, once seen as an essential but unglamorous part of retail, has in recent years become something of an industry poster child.
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OpinionComment: Ferrero's bid to acquire of Thorntons is a bitter sweet deal
Thorntons, which began life a century ago, could recapture its former glories under Ferrero but a deal may hit its store estate.
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OpinionComment: Majestic Wine boss Gormley could rebottle its specialist magic
Majestic Wine’s results this week provided headline writers with plenty of scope to play on the business’s lost sparkle.
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OpinionApple Pay can break the barriers to contactless acceptance in the UK
Some retailers are sceptical, but Apple Pay has the potential to drive popular acceptance of contactless payment in this country.
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OpinionAmazon’s move to pay tax in the UK will keep bad feelings at bay
Amazon’s decision to launch a branch of its business in the UK so that it will pay more tax here is a canny move to keep customers onside.
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OpinionComment: The Tories must allow retail’s voice to be heard
The Conservative government’s unexpected majority should enable them to put their promises into action across the retail sector.
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OpinionComment: Don’t write off Sainsbury’s, despite its full-year losses
Sainsbury’s has reported a £72m loss but its investment in online and experienced management team will hold the grocer in good stead.
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OpinionComment: The parties’ electioneering has lacked substance for retailers
The main parties’ manifestos and policy pledges have been long on headline-grabbing gestures but short on ambition or detail.
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OpinionComment: Tesco’s loss is dire but progress is being made
Tesco’s have announced a staggering loss of £6.38bn, but boss Dave Lewis hopes this could draw a close to the grocer’s downwards spiral.