Food and beverage operators and stores that offer services, such as banks, nail bars, hair salons and estate agents are capturing an increasing proportion of shopper footfall since the easing of lockdown measures, new figures have revealed. 

The two sectors have attracted a growing proportion of the customers returning to retail locations, according to Springboard data on capture rates – a metric that measures the percentage of available footfall that actually enters any given bricks-and-mortar store. 

By contrast, all sectors of traditional retail suffered declining capture rates in the seven weeks to July 26 compared with the pre-pandemic period, but department stores and health and beauty outlets have emerged as the most resilient.