All Department stores articles – Page 170
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OpinionTime to get smart with CRM
As is the case with multichannel integration, customer relationship management (CRM) is a term that’s been around for years yet too few retailers appear to be practicing it.
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NewsMiddle Eastern interest in House of Fraser stake
House of Fraser has received at least two approaches to buy a significant stake in the business after its Icelandic owners put its shares up for sale.
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AnalysisHow to attract international shoppers
As a big summer of tourism approaches, Alison Clements finds out why the UK has such appeal to international shoppers, what they like to buy and how retailers can attract them.
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NewsJohn Lewis reports bouyant sales
John Lewis reported a strong week with the weather and electricals sales playing in its favour.
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AnalysisSolving the supply chain dilemma
Should online and store stock be managed from one place, or is it best to separate the two? Rachael Revesz looks at developing a supply chain.
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AnalysisHigh demand for multichannel skills
Multichannel skills are vital for retailers today. Claire Burke considers whether they should develop their skills in-house, or rely on external consultants.
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NewsShop Direct to close two customer service centres in outsource move
Shop Direct, which operates brands including Littlewoods and Very, has outsourced its customer service operation in a move which could see two of its four contact centres close.
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GalleryJohn Lewis: New-look beauty hall
John Lewis Oxford Street’s new beauty department is an exercise in brand promotion while remaining a branded house.
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NewsJohn Lewis mulls store openings in China
John Lewis is looking at opening stores outside of the UK and is considering China as a potential location.
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GalleryPop-up shops: Going from strength to strength
Pop-up shops have come a long way from being attention-grabbing fads to brand mainstays that can make serious money.
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NewsElectricals and technology drive John Lewis sales rise
Sales at John Lewis jumped last week, powered by a strong performance in electricals and home technology.
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NewsSelfridges to extend London flagship
Famous department store business Selfridges is poised to extend its flagship store on Oxford Street and is understood to be on the brink of appointing The Shard architect, Renzo Piano.
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NewsJohn Lewis to unveil revamped beauty hall
John Lewis Oxford Street is to unveil its overhauled beauty hall next week ahead of the Jubilee and Olympics, where it expects to wow shoppers.
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AnalysisCampaign of the week: Marks & Spencer Shwopping
Marks & Spencer’s latest foray into eco realms is aimed squarely at the consumer, marking a development on the retailer’s business-focused Plan A programme.
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NewsWolfson: Recession won't knock consumer confidence
Next boss believes GDP figures will be adjusted to show growth and Jubilee will deliver sales boost.
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AnalysisDiamond Jubilee: Raising consumer spirits
Consumer spirits are low but as a summer of big events nears, kicked off by the Diamond Jubilee, retail could have a moment in the sun.
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AnalysisLondon 2012 Olympics: The final countdown
The London 2012 Olympics are in sight and soon parts of the UK will be busy with sports-loving visitors. Rebecca Thomson reveals what retailers need to do to capitalise and score a podium finish.
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NewsMandMDirect poaches John Lewis online boss for chief exec
Etailer MandMDirect has hired John Lewis online boss Jonathon Brown as its new chief executive.
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GalleryIn pictures: Selfridges launches "Big British" shop
Selfridges Oxford Street officially opened its Big British shop this morning in the store’s Concept Store.
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NewsJohn Lewis brings designer Alice Temperley to the high street
John Lewis has teamed up with designer Alice Temperley to launch her first ever range for the high street.