M&S turns to AI and social media spending to boost sales and attract Gen Z shoppers

Female model wearing Marks & Spencer suit

Source: M&S

As part of Marks & Spencer’s target of growing its clothing and home market share by 1% and operating margin by more than 10% by the 2028 full financial year, the retailer has outlined its plan to drive online growth and enhance personalisation for customers.

 

Already have an account?

Want to read more?

Register for LIMITED guest access

Register now

Get premium access

£5 A MONTH for 3 months

Subscribe now