All General merchandise articles – Page 176
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AnalysisImproving customer service
Ensuring top-rate customer service can be a challenge at the best of times, but it’s doubly difficult in the new year post-Sales lull. Liz Morrell looks at how to solve the problem.
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OpinionRetailers hold firm as Tesco tailspins
George MacDonald has written for Retail Week for more than 10 years, covering various sectors. He is a frequent TV and radio commentator on retail trends and issues.
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NewsHobbycraft makes two senior appointments
Arts and crafts retailer Hobbycraft has made two top appointments after hiring senior executives from Waterstones and Pets at Home.
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OpinionRetail skills are engine of success
Retailers’ customer-focus and skillset make them perfectly placed to diversify, says David Wild.
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NewsHawkins Bazaar attracts interest as further stores close
A buyer is close to acquiring gift and toy retailer Hawkins Bazaar and its wholesale parent company Tobar Group, it is understood.
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NewsPets at Home festive like-for-likes up 4.9%
Pets at Home posted a strong Christmas performance, despite the mild weather impacting on cold weather product lines.
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NewsPast Times collapses into administration
Past Times has collapsed into administration after appointing KPMG this afternoon.
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NewsHalfords appoints group digital director
Halfords hopes to drive online growth further with the appointment of Clive West as group digital director.
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NewsQD plans expansion after solid Christmas
Value retailer QD Stores delivered its “best ever Christmas”, as it eyes acquisition opportunities in a bid to expand during 2012.
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News
Walmart Canada to cut prices on 7,000 items
Walmart Canada is cutting prices on 7,000 items during January. The cuts are on all major categories across grocery and general merchandise and, Walmart says, are expected to translate into customer savings of more than C$25.7m (£16.2m) this month.“With the holiday season over, we know our customers are experiencing budget ...
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NewsHallmark plays international card
Greetings card retailer Hallmark has laid out plans for international expansion as it launches a business review under new chief executive Steve Wright.
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AnalysisBuild-a-Bear Workshop: The bear necessities
Launched 14 years ago, Build-a-Bear Workshop still enjoys healthy success. By Charlotte Hardie.
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NewsFood retailers slide as sentiment worsens
As the Christmas trading statements started to come thick and fast, general retailers just about held their own against the market.
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AnalysisBeating a UK retreat
As Best Buy officially pulls out of the UK this weekend, Charlotte Hardie considers why it and many other international big shots have failed in their bid to conquer the UK.
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AnalysisUS discounters turn up the heat in grocery sector
Last week, US-based discount retailer Family Dollar posted a 7.6% increase in net sales to $2.1bn (£1.36bn) on the back of strong growth in the consumables category.
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NewsEcommerce drives Ryman profits surge
Stationery specialist Ryman will continue to expand this year despite the tough economic conditions after delivering a strong full-year performance.
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NewsHalfords like-for-likes drop 4.8% Q3
Car parts and cycle specialist Halfords like-for-likes dropped 4.8% in the third quarter after comparatively warm weather affected car maintenance sales.
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NewsArgos like-for-likes plummet 8.8%
Argos like-for-like sales plummeted 8.8% for the 18 weeks to December 31.
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News
Aeon reports revenue increase
Japanese variety retailer Aeon has reported its financial results for the nine months ended November 30, 2011. Revenue rose to ¥3.75 trillion (£31.6bn) compared with ¥3.73 trillion (£31.4bn) reported for the same period the previous year. Net profit was ¥36.54bn (£307.7m), 25.6% lower than the ¥49.12bn (£413.7m) reported last year. ...
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News
Seven & I posts operating income increase
Retail group Seven & I posted results for the nine months to the end of November, with operating income up ¥216.2bn (£1.82bn) compared with ¥175.7bn (£1.48bn) the previous year. Revenue from operations was ¥3.54 trillion (£29.8bn), lower than the ¥3.8 trillion (£32bn) reported for the same period the previous year. ...