Richard Walker: Coronavirus has brought out the best in retail

Malcolm Walker says Iceland's customer service makes everyone welcome

Retailers who are normally the deadliest of competitors have started talking freely to each other, sharing information and ideas, and standing shoulder to shoulder in a combined effort to feed the nation.

The government has effectively nationalised the workforce and relaxed some of the normal industry competition rules. Defra and the British Retail Consortium are promoting industry co-ordination and co-operation as never seen before.

The coronavirus emergency really has brought out the best, and worst, in people.

 

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