Swithenbank started at Lush in 2010 as a sales associate. In a career spanning over a decade with the retailer, she was promoted to her present role as head of retail at the beginning of this year.

As Lush unveiled its largest store in Glasgow, featuring never-seen-before elements like a shampoo bar, floating bath bombs and a sushi belt carrying favourite soaps, Swithenbank spoke to Retail Week about choosing Glasgow, how the new store brings a playground element to retail and what’s still to come.