All articles by Joanna Perry – Page 12
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NewsMarks & Spencer extends use of smart customer service system
Marks & Spencer is expanding its use of a customer and staff feedback system that it trialled last year.
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NewsAsda trials signage system from Amscreen
Asda is trialling a digital signage system from Sir Alan Sugar’s Amscreen in its new Keighley store.
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News
Nordstrom gets scientific with sizing distributions
US department store retailer Nordstrom is to introduce an Oracle Retail application to improve the size distribution of clothing in its stores.
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AnalysisNeed to know: RFID security
A research group has shown the additional security capabilities of RFID tags. Here we explain the potential benefits to retailers and consumers
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AnalysisThe next generation of e-tail
No retailer can afford to be without a website these days, but what are the must-haves and what are the costly fripperies that won’t improve your bottom line? Joanna Perry explains today’s essentials
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NewsChimpogo.com combines social media and e-commerce
Showing perfectly how social media and e-commerce can be merged, Chimpogo allows visitors to its site to create a design or illustration for a t-shirt. Shoppers submit their design alongside some information on the story behind it, and other visitors to the site can then blog about it and rate ...
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NewsBanks urged to do more to cut payment card charges
European Commission deputy director-general for competition Nadia Calvino said last week that Visa and MasterCard could do more to reduce the interchange fees that retailers pay on credit and debit card transactions.
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NewsNext refines online search to lift Sale site
Next is working with its website search provider on the latest version of its Sale website, which will go live on July 18.
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AnalysisLoyal to the last: the right loyalty schemes can pay off
As cash-strapped shoppers chase the best deals and lowest prices some say loyalty has gone out the window. Yet, as Joanna Perry finds, the right loyalty schemes can still be useful to retailers
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NewsMysears.com: Sears adopts OpenID platform
US retail giant Sears has adopted the OpenID platform to more closely connect the social networking sites it runs for its Sears and Kmart chains with sites such as Facebook, Twitter and MySpace.
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OpinionHas the retail information age arrived?
One of the main conclusions of Retail Week’s webinar on information management recorded last week was that all the data retailers need to maximise their businesses is already there – what’s needed now is staff and systems who can make use of it.On a blisteringly hot day in central London ...
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NewsPeacocks extends store IT support relationship with Vista
Peacocks wants to expand on the communications system it uses to interact with stores, after extending its store systems support contract with Vista Retail Support.
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NewsResearchers say RFID tags can be secure and address consumer privacy concerns
The EU-funded RFID research project BRIDGE has concluded that security measures can be added to standard RFID tags to disable them at the point of sale.
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NewsIBM to run Carrefour's IT systems in France
International retail giant Carrefour has signed a €180m (£155m) agreement with IBM, that will see the technology services provider take over the transformation, management and maintenance of Carrefour’s IT infrastructure and applications in France.
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AnalysisPCIDSS compliance remains difficult for retailers
Critics argue that the Payment Card Industry Data Security Standard is impossible for some retailers to comply with and doesn’t guarantee against data loss. Joanna Perry finds out why compliance remains such a contentious issue
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NewsTed Baker considers retail system upgrade
Ted Baker is considering upgrading to the latest version of Prologic’s CIMS retail system following the successful introduction of an earlier version of the system.
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OpinionWebsite optimisation firms get the Google seal of approval
Google’s backing for consulting firms that offer sensible advice on how retailers can improve web sales has got to be a move in the right direction for an industry that has been plagued by misinformation.
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NewsRetailers work with Google to optimise their sites
Retailers including Next, Debenhams and Schuh have completed a research project with Google to investigate how their sites could be improved.
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Analysis
A culture club to curb theft
No retailer can afford rising shrinkage at the moment, but tackling theft isn’t just a job for specialists – everyone from store staff to the chief executive can help. Joanna Perry explains how
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NewsBeaverbrooks poised for trial of in-house EPoS
Jewellery retailer Beaverbrooks is to pilot the EPoS system it has developed in-house before the end of this month.