All John Lewis & Partners articles
-
InterviewPost-purchase: How John Lewis improves customer satisfaction with Parcel Lab
Post-purchase is the final touchpoint customers have with retailers on the buying journey, but for Mark Lawson, UK customer lead at Parcel Lab, he believes it’s the most emotional part of the shopping experience.
-
AnalysisJohn Lewis Partnership interims: what you need to know as make-or-break H2 looms
First-half profits tumbled at the John Lewis Partnership, owner of the eponymous department stores and grocer Waitrose, but bosses are confident of a happier Christmas and full year
-
NewsJohn Lewis Partnership losses more than double as it steps up investment
John Lewis Partnership losses more than doubled during its first half as it stepped up investment into its retail businesses amid its ongoing turnaround.
-
NewsJohn Lewis Partnership to recruit over 10,000 Christmas roles
John Lewis Partnership is recruiting for more than 10,000 roles over the golden quarter across the country.
-
NewsJohn Lewis Partnership aims to generate nearly £300m from loyalty schemes and retail media
The John Lewis Partnership is striving to generate nearly £300m in extra profit from both its loyalty schemes and retail media arm as it continues its turnaround.
-
Opinion'Au revoir to John Lewis boss Peter Ruis'
Short-term trading may be hard, but as Peter Ruis moves on from John Lewis, the retailer seems confident in the strategy he set, believes George MacDonald
-
AnalysisHow John Lewis is planning to position itself at the forefront of AI-powered retail experiences
John Lewis is overhauling its digital strategy and said it is now treating AI agents like customers as it unveiled its latest set of retail investments this week.
-
NewsEx-John Lewis marketing boss joins The Entertainer
The man who masterminded some of John Lewis’ most famous Christmas adverts is joining toy specialist The Entertainer.
-
NewsJohn Lewis opens online Christmas shop as early festive planning surges
John Lewis has opened its online Christmas shop more than 100 days before the big day, after recording a rise in early festive planning.
-
GalleryFirst look: John Lewis unveils new restaurant concept Platter
John Lewis has launched its new in-store restaurant concept, Platter, at its Oxford Street flagship this week ahead of a wider rollout, Retail Week can reveal.
-
Opinion‘The Harvey Nichols brand still carries value and affection’
Frasers’ experience with Flannels could provide the launch pad for a new iteration of Harvey Nichols, believes analyst Maureen Hinton
-
Opinion‘Department stores’ quest for grail of success continues’
Harvey Nichols has yet to find contemporary relevance, but news this week from Fenwick, Harrods and John Lewis showed that other department store groups are not standing still, believes George MacDonald
-
AnalysisWill John Lewis’ new MD finish what his predecessor started?
The news that John Lewis managing director Peter Ruis is to step down, handing the reins to Will Kernan, was a bolt from the blue.
-
NewsJohn Lewis names new boss as Ruis steps back
John Lewis has appointed a new managing director to succeed Peter Ruis.
-
NewsJohn Lewis chair warns profits being squeezed by ‘tough’ trading conditions
John Lewis chair Jason Tarry has said in an interview with the company’s internal magazine that the department store chain would be facing a situation where it “will trade into lower sales and higher costs”.
-
GalleryFirst look: John Lewis ‘reinvents sports retail’ in transformed department
Department store group John Lewis has unveiled a new sports and wellness department in its Oxford Street flagship, combining a raft of products and services in what the retailer described as a UK first, Retail Week can reveal.
-
DataRanking: The Top 10 UK retailers for customer satisfaction
John Lewis was the highest-rated retailer for customer satisfaction in the July edition of a long-running barometer published by the Institute of Customer Service, but retailers are now rated lower than banks on average
-
NewsJohn Lewis puts 200 jobs at risk with bureau de change closures
John Lewis is planning to close all its physical bureau de change desks, placing 200 jobs at risk, as it looks to move the service online, Retail Week can reveal.
-
NewsJohn Lewis strengthens retail media offer with new platform partnership
Department stores and grocery group the John Lewis Partnership has struck an alliance with specialist partner Kevel to ramp up its retail media proposition.
-
AnalysisThe highlights from Retail Week’s Digital Transformation Summit
Despite the heatwave sweeping the UK, many across the retail industry gathered in London this morning (June 25) for Retail Week’s Digital Transformation Summit hosted in partnership with KPS and Feedonomics powered by Commerce.