Kate Walsh
OpinionOpinion: Customer experience is not just for Christmas
A successful experience is one that requires no explanation; the customer will put the pieces together and smile when they see a nod to it.
OpinionWill Halfords and Homebase set a trend of more women running retailers?
Halfords and Homebase have both just appointed female bosses. Kate Walsh hopes that in future such hirings will be ‘no big deal’.
OpinionComment: Retailers must refocus on what makes them great
British retailers should stop focusing on rivals at home and abroad and focus on ensuring they understand their own customers.