Lindsay Clarke

Analysis
Analysis: The battle over deliveries gets personal
2017-01-27T06:00:00
Personalisation is key in the delivery war as multichannel retailers take a more personal approach. Lindsay Clarke investigates.
Analysis
Analysis: Retailers link up customer services across channels
2014-05-19T07:00:00
Do shoppers receive the same customer service when they buy online as in-store? Retail Week examines how retailers are unifying customer services across channels.
Analysis
Analysis: How Tesco and Otto are using data to forecast demand
2013-10-10T07:00:00
Predictive analytics sounds futuristic, but some retailers are already crunching the numbers to improve efficiency. Lindsay Clarke charts what Tesco and German retailer Otto are doing.