All articles by Lord Kirkham
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OpinionLord Kirkham: The only certainty in retail is Christmas
With astonishing speed, it’s almost that most wonderful time of the year – again.
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OpinionOpinion: Retailers can only hold their stomachs in so long
Beefcake actor Burt Reynolds – Hollywood’s biggest box office draw of the 1970s and early 1980s – died earlier this month.
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OpinionLord Kirkham: There's more to life than retail
Fortunately I have enjoyed a lifetime of good health, fitness, vitality, wellbeing, and the freedom and independence those confer. So what a shock, without warning, to find myself in hospital for five days over Easter.
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OpinionLord Kirkham: Embrace change – and do it now
Today’s macro-economy, with all its uncertainties, is clearly doing no favours for retailers who rely on ‘the feel-good factor’ flourishing among their customers.
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OpinionLord Kirkham: There is no future for dinosaurs
In the wonderful and dynamic business of retailing it is absolutely certain that we must all be prepared to adapt and change, or decline and expire.
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OpinionLord Kirkham: Retailing is the secret to a happy life
I have never been happier. How about you?
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OpinionLord Kirkham’s view: Retail’s key principle is adapt or die
You know what has changed in society and our retail world over the past 50 years? Everything.
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OpinionLord Kirkham on living with retail's heavy weather
Retailers reporting their figures mention the weather at their peril.
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OpinionOpinion: It always pays to stop and think
How often in our lives have we heard the excuse “sorry, but I didn’t think”?
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OpinionOpinion: Why retail can do even better with women on top
Things have moved on quite a bit for women since Emily Davison threw herself under the King’s horse at the Derby in 1913.
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OpinionOpinion: Lord Kirkham on learning from the champions
What can we retailers glean from Leicester City Football Club’s great success as Premier League champions? Plenty, I bet.
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OpinionLord Kirkham: 'Retailing is the greatest business on Earth'
Despite the tough headwinds rocking the retail industry, no other sector offers the potential to reap such significant rewards.
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OpinionLord Kirkham on the Europe referendum: better the devil you know
We are approaching not just the end of the year, but the end of an era.
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OpinionLord Kirkham: What retailers can learn from the motor industry
Car manufacturers and sellers have perfected a level of customer service and innovation that all retailers should strive for.
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OpinionLord Kirkham: Retailers should forget pollsters and trust their instincts
The general election result proved that it is right to follow your gut feeling, even if it contradicts expert opinion.
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OpinionComment: Retailers must beware the two Ed monster as general election looms
With the general election fast approaching, retailers must remember that it would be a disaster for the sector if Labour were victorious.
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OpinionComment: What retailers can learn from Miliband and Kardashian
With the year-end approaching, there are plenty of lessons for retailers to learn from this year’s standout news headlines.
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OpinionComment: The business of being happy
We retailers are in the happiness business. We want our customers to be happy so they will keep coming back, and need our staff to be happy because there is no bigger turn-off than a miserable face.
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OpinionComment: Salespeople are key to successful business
If we are to punch at or above our weight in the world, grow our businesses and enhance our lifestyles, we need good salespeople.
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OpinionComment: Lord Kirkham on the simple rules of retail success
The tendency to over-complicate retailing is holding it back, says Lord Kirkham