All Marks & Spencer articles – Page 100
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AnalysisAnalysis: Which multichannel gadgetry really presses shoppers' buttons?
Multichannel gadgetry is high on retailers’ investment agenda. Sarah Butler investigates which technologies are genuinely improving the customer experience and which are detracting from it.
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AnalysisAnalysis: How can retailers prepare for the mobile revolution?
As mobile technology continues to influence the virtual and physical shopping experience, Jon Severs looks at how retailers can prepare for the mobile revolution.
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Analysis
Analysis: Multichannel makeovers create valuable returns
For any retailer, taking a step back and giving the business a multichannel makeover can be a valuable exercise. Glynn Davis examines retailers’ strategies for improving their operating models.
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NewsBreakfast briefing: Retail news on Tesco and M&S
Retail news round-up September 18, 2013: Tesco to unveil own-brand Hudl tablet device; M&S to use mobile technology to communicate directly with workers in Asian factories
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NewsMarks & Spencer launches east London design studio
Marks & Spencer has launched an external design studio in partnership with the British School of Fashion intended to foster creativity and develop talent.
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AnalysisAnalysis: Retail warehousing witnesses battle of man versus machine
Retail warehousing is witnessing the rise of the machines as automated technology takes over processing, stock management and storage duties from humans. Will man or machine be the ultimate victor?
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AnalysisAnalysis: How smartphone technology is boosting supply chain transparency
As mobile phones become widespread, it’s easier for news of factory conditions to reach shoppers direct. How are retailers using technology to increase supply chain transparency?
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AnalysisAnalysis: Keeping pace with IT at The Retail Week Technology Summit 2013
The Retail Week Technology Summit 2013 will address the issues affecting retail IT executives, offering insights
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NewsNearly 50% of shoppers keen to receive personalised offers
Nearly 50% of shoppers would be likely to use a retailer if it provided personalised offers, according to a survey by analytics firm Sas and analyst Conlumino.
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NewsVideo: M&S's Patrick Bousquet-Chavanne on in-store changes
Marks & Spencer’s director of marketing and business development Patrick Bousquet-Chavanne showed analysts around the new-style womenswear department at the Pantheon store on London’s Oxford Street.
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OpinionComment: Making every minute count as Christmas retail battle nears
Twenty-four minutes: that’s how long one of Marks & Spencer’s legion of female shoppers typically spends in the general merchandise section.
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GalleryIn pictures: Marks & Spencer in service push as new-look womenswear department unveiled
Marks & Spencer has put its 10,000 womenswear staff through dedicated ‘Fashion Camp’ training designed to enable them to better serve and advise customers in enhanced stores.
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GalleryIn pictures: Marks & Spencer pilots new-look accessories department in Bluewater
Marks & Spencer is testing a new way of selling accessories at a trio of branches including its Bluewater store.
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NewsMarks & Spencer extends time it takes to pay suppliers
Marks & Spencer is to extend the time it takes to pay its general merchandise suppliers from 60 to 75 days.
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NewsMarks & Spencer loses customer insight boss Steve Bond
Marks & Spencer’s director of insight Steve Bond, who has worked for the retailer for 22 years, has left the business.
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NewsRobert Peston to front TV series on evolution of shopping
The BBC is to run a three-part series on the evolution of shopping in the UK featuring Tesco, Sainsbury’s and Marks & Spencer and fronted by Robert Peston.
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NewsJaeger restructures team as chief operating officer Carolyn Springett departs
Jaeger has bolstered its senior management team with five new hires, resulting in the departure of chief operating officer Carolyn Springett and brand director Shailina Parti.
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NewsMarks & Spencer raids Zara to hire store environment chief
Marks & Spencer has poached Zara commercial director Florence De Boosere as it rolls out its new store design and makes the in-store experience increasingly multichannel.
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NewsFenwick in talks to open its first store in more than a decade
Fenwick, one of the UK’s oldest department store chains, is set to open its first new store in more than 10 years.
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OpinionComment: Is now a good time to take a store format overseas?
Heading offshore is fine, but be aware that things are different and altered formats are required.