More online retail – Page 196
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OpinionOut of sight, out of mind
The website crash suffered by Net-a-Porter spin-off The Outnet last week shows that even internet-savvy businesses can get things very wrong.
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OpinionAim high for long-term loyalty
Loyalty is more about products and service, and less about promotions, says Jacqueline Gold
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AnalysisCan Walmart overcome Chinese etail challenges?
Walmart plans to launch an ecommerce operation in the world’s most populous nation. With more than 380 million internet users - more than the entire US population - China represents a massive opportunity for the world’s largest retailer. However, growth will not come easy and Walmart must be able to ...
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AnalysisEBay’s bid to conquer fashion
With a dedicated and revamped area, fashion marks eBay’s next big push into the fixed-price arena, but will customers take to the shift in focus and will it succeed in a crowded market
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OpinionDigital Economy Bill: Time for change
The debate in Parliament yesterday confirmed that the anti-piracy measures within the Digital Economy bill are certain to pass into law, and be retained regardless of which party takes power next month.
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Analysis
An Easter battle come rain or shine
Recent unpredictable weather has only heightened pressures on the DIY sector and an Easter washout could spell disaster. Nicola Harrison looks at retailers’ fightbacks and asks if the looming price war will help
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AnalysisCustomer Service: Right first time
Giving your store and call centre staff the responsibility and means to solve customer problems can not only turn a negative into a positive but also pay off for the wider business
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OpinionBreak down the cross-border barriers
UK consumers are Europe’s biggest online shoppers. Most other EU states are way behind so there’s a lot of future business out there and many retailers want to tap into it. But it’s often not that easy, says Stephen Robertson
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OpinionE-learning from the public sector
Retailers can learn much from how the push to deliver far more public services online plays out.
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AnalysisOnline retail demographics: the law of averages
The average age of internet buyers in Europe is 40. Does this mean multichannel has become truly mass market, and are there still distinctions in the way different groups shop? Joanna Perry investigates
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OpinionCould Richemont net a winner?
No wonder Richemont is targeting a larger slice of Net-a-Porter — it has been one of the best etail growth stories in a market where its founder Natalie Massenet once faced naysayers who believed luxury fashion would never work online.
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Analysis
Are you getting the best from your payment acquiring partner?
In order to be a leader in today’s competitive market, it is essential to respond to all market challenges - and opportunities - with speed. The payments environment is ever changing, and you need to find new ways to respond to your customers, reduce your costs and outpace your competition. By choosing Chase Paymentech Europe Limited as your payment acquiring partner, you are safe in the knowledge that you will always be one step ahead of your competitors.
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AnalysisRetailers must make their own luck in 2010
There won’t be a double-dip recession, Retail Week Conference delegates heard, but this year will be bumpy.
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OpinionTesco’s dotcom model
Tesco is widely thought to be the only grocer to make a profit from its dotcom operation. And judging by the reaction from the City after analysts visited its dotcom-only store in Aylesford, Kent, on Friday, the grocer looks poised to widen the gap on its competitors.
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AnalysisRetail iPhone apps: Mobile commerce on the move?
Can the upsurge in mobile phone apps from retailers turn the hype of mobile commerce into a reality, or are they just a passing fad?
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Opinion
Retail surgery: How often should we assess the usability and functionality of our website to make sure that we are maximising sales?
How often should we assess the usability and functionality of our website to make sure that we are maximising sales?
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AnalysisAugmented Reality
Last week fashion group Benetton launched its global catalogue with ‘augmented reality’ technology to increase customer interaction. So what does that mean and who’s doing it?
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OpinionLatecomers join the online party
The arrival of big brands like Gap is a sign of ecommerce’s maturity, says Steve Robinson
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OpinionOnline home truths
The impact that the growth of online sales will have on some retailers’ businesses is the elephant in the board room.
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AnalysisAndy Bond: Asda is ready for battle ahead
Asda hasn’t become ‘boring’ and is approaching 2010 in an aggressive mood with a raft of new initiatives, chief executive Andy Bond tells Jennifer Creevy
