All Multichannel articles – Page 36
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Retail VoiceAre you ready for the returns rush?
With the golden quarter in full swing, how can retailers prepare for the influx of consumers returning products? Logistics service provider Torque explains.
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AnalysisEtail Evolution: John Lewis' website through the years
The ecommerce journey of department store John Lewis differs from its main competitors as it’s early ecommerce steps were marked by the acquisition of the UK arm of Buy.com in 2001.
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Retail VoiceTaking back control of sourcing compliance
Retailers that don’t police their manufacturers’ sourcing in their supply chain can end up with as little as 15% sourcing compliance, finds Segura.
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NewsAgenda: Sports Direct and Ocado post updates
Retail Week looks ahead to the next seven days with updates from Sports Direct and Ocado, plus the latest retail sales data on the agenda.
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NewsBlack Friday online spend surges to £1.23bn
Ecommerce spend hit £1.23bn on Black Friday as shoppers flocked online to snap up bargains, according to data from IMRG.
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NewsBudgens pilots scan-as-you-shop Ubamarket app
Convenience specialist Budgens is piloting a scan-as-you-shop smartphone app as it bids to improve the shopping experience.
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NewsOpinion: Growing the grocers through mobile
As the big four supermarkets look for new ways to diversify their offers, could mobile be the key to better sales and consumer insight?
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NewsBlack Friday fuels ‘biggest ever week’ at John Lewis
Sales at John Lewis in the seven days to November 26 came in just shy of £200m, marking the department store’s “biggest ever week”.
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VideoWatch: Talking Shop with Dunelm boss John Browett
Dunelm chief exec John Browett goes shopping with us in the recently refurbished Milton Keynes store to discuss life as a retail boss.
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AnalysisTwitter debate explores disruptive connected technologies
Which disruptive connected technologies will shape the future of European retail? Share your views by tweeting the hashtag #EuroConnected on Friday December 2 at 12.30pm.
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VideoWatch: Black Friday kicks off at Shop Direct
Shop Direct boss Alex Baldock on how Black Friday is taking shape and why it favours the pure-play retailers.
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Retail VoiceWhat to expect from Black Friday 2016
As we enter the final few days before Black Friday, Chris Harle from PCA Predict highlights the key trends to watch out for.
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AnalysisAnalysis: Counting the cost of Black Friday
As Black Friday has become a fixture in the UK retail calendar, the cost of doing business for the event has escalated.
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NewsToday in retail: Black Friday marathon clicks into gear
Black Friday is just a week away but already the battle for sales is raging online.
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AnalysisThe five major challenges for chief information officers
With unrestricted access to the UK’s top retail tech leaders, Retail Week Connect’s new report, in association with Brother, is based on anonymous interviews with chief information officers and chief technology officers at the UK’s most innovative retailers.
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OpinionRetail surgery: How to improve multichannel retail
How can multichannel retailers service customers 24/7?
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NewsToday in Retail: Grocers square up as price war rages on
Tesco has thrown the latest grenade in the enduring grocery price war, unleashing plans for an 11-day Black Friday bonanza, starting on Monday.
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NewsToday in Retail: Morrisons and Amazon reveal delivery dynamite
Morrisons and Amazon unveiled an early Christmas cracker today with news of their blossoming relationship.
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NewsMorrisons expands delivery offer on Amazon Prime
Morrisons is rolling out a one-hour delivery service on a full grocery shop for Amazon Prime shoppers in selected postcodes.
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NewsRetail Week Awards: A look back at 2016's customer experience winner Ao.com
As the shortlist for the Retail Week Awards 2017 is unveiled, we look back at 2016’s winners. Today, Ao.com - winner of Customer Experience Initiative of the Year.