My retail life: Amee Chande, Managing director of UK Retail and Direct, Staples

What was your first job in retailing?

At a Hallmark Cards store. I still remember how scared I was of making a mistake on the cash register. 

Which retail company do you admire most and why?

John Lewis. I am impressed by the loyalty it has engendered among its associates and the trust it has built with the British consumer.

What is the trait you least like in yourself and why?

Impatience. Once I’ve decided something or had an idea, then I just want to get going and do it. It certainly keeps my team on their toes.

Who have you learnt most from in your retail career?

David Wild, who is now the chief executive of Halfords. We worked together at Walmart in the US. From him I learned about merchandising and management.

What advice would you give someone starting out in retail?

Spend time working in stores. That’s where the magic lies.

What keeps you awake at night?

Thinking about if my organisation can move fast enough to keep up with the pace of.

What’s the most satisfying part of your job?

As cliched as it sounds, I am energised by the time I spend visiting our stores. The stories my associates share with me often make me smile and I return to the office with new ideas and a renewed commitment to do just a little bit better.

What’s your proudest achievement?

Getting healthy and staying fit. I have always struggled with my weight, but I managed to lose weight and instill some much healthier eating habits.

What job would you have done if you hadn’t become a retailer?

A photographer, a politician or a lawyer spring to mind.

What’s your favourite shop and why?

Right now it’s Uniqlo. I’m impressed with its visual merchandising.

What was your last purchase?

Flowers from Borough Market.