The grocers’ multichannel efforts shifted up a gear in 2013. Here are some of the main developments:
- Morrisons unveiled its tie-up with Ocado to launch online.
- In January, respected multichannel retailer Robin Terrell arrived at Tesco.
- In September, Tesco poached John Lewis’ head of omnichannel development Karen Dracou.
- In October, Tesco opened its fourth-generation dotcom centre in Erith to serve east London, Croydon and northwest Kent.
- In November, Tesco began a same-day delivery pilot for
- online grocery. Asda is also looking at the service.
- Both Tesco and Asda extended their drive-thru click-and-collect to more stores.
- In November, Asda unveiled a new service allowing shoppers to pay in store with cash for online orders.
- Asda rolled out in-store transactional kiosks and collection lockers and also piloted collections from Tube stations.
- Waitrose introduced a trial of click-and-collect lockers in July, as well as click-and-collect drive-thru.
- In October, Sainsbury’s revealed plans to open its first dark store. It also expanded its trial of scan-and-go in August.
- Iceland returned to online grocery for the first time since 2005.
- In November the Co-op took its first steps towards online trading as it began a trial of click-and-collect grocery in Stockport.
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