All Online retail & ecommerce articles – Page 44
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Retail VoiceCan we still afford for the customer to always be right?
It’s a truth universally experienced in the retail business but so rarely discussed: delivering an outstanding quality of customer experience can’t come at any price, says Colin Gittens at Arvato CRM Solutions
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NewsAsos restricts buy now, pay later services in latest profit push
Fashion giant Asos has introduced restrictions on its buy now, pay later services for shoppers as part of its latest bid to improve profitability, Retail Week has learned.
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NewsM&S to sell Adidas and Sweaty Betty online as it extends brand strategy
Marks & Spencer will start selling products from Adidas and Sweaty Betty in an extension of its brands strategy.
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NewsH&M U-turn on charging customers to return online purchases in-store
H&M has said it will not charge a returns fee for shoppers who return online purchases in-store.
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NewsNext raises profit guidance as sales boom
Next has increased its full-year profit guidance for the third time this year as sales and profits boomed during its first half.
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NewsTikTok shop launches refurbished tech category
TikTok Shop has launched a new refurbished technology product category in the UK for users to buy directly from the platform.
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NewsPoundland relaunches ecommerce website
Value giant Poundland has relaunched its ecommerce website, offering customers a range of around 3,000 products online.
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AnalysisFive ways Shein is disrupting fashion as it posts £1bn in UK sales
In September 2023, Shein’s UK business posted £1.1bn in sales and a pre-tax profit of £12.2m in the 16 months to December 31, 2022, according to a Companies House filing. Here are the key things you need to know about this ecommerce powerhouse and how it is making waves in the fashion industry
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NewsH&M becomes latest retailer to charge for online returns
Fashion giant H&M has become the latest retailer to introduce a fee for customers returning parcels ordered online.
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NewsAsos set to close outlet department
Fashion giant Asos is set to close the outlet department of its business, which is home to non-strategic third-party brands, in a bid to continue its focus on improving profitability.
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NewsNaked Wines reports ‘foundations laid to focus on profitable growth’
Online specialist Naked Wines has said its focus on profitability will pay off despite suffering a statutory full-year loss.
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NewsOcado sales rise as customer proposition strengthened
Online grocer Ocado has reported an increase in quarterly sales following price cuts and a focus on improved execution.
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Opinion‘Tech modernisation should not be about complex integration’
Retailers no longer have to choose between a rock and a hard place when it comes to modernising technology, says AlixPartners’ Brian Kalms
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GalleryShein brings ‘brand experience to life’ with Oxford Street pop-up
Fast-fashion retailer Shein has opened the doors to its latest pop-up on Oxford Street to offer shoppers “the best of Shein this season” in the heart of London.
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NewsZalando launches ‘visual-first’ content platform with Highsnobiety
Online fashion giant Zalando has launched a new “immersive visual-first” fashion experience, Stories, in partnership with fashion media brand Highsnobiety.
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Retail VoiceThe next retail battleground: seeking ‘share of life’ over ‘share of wallet’
Creating the best customer experience is essential to building profitability and loyalty. So what should ecommerce and multichannel retailers do when there appears to be a tension between giving the customer what they want and doing what is best for profit? nShift’s Lars Dige Pedersen explores.
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NewsTikTok Shop boosts in-app shopping with commerce partnership
TikTok Shop has partnered with global ecommerce network CommerceHub to help accelerate growth of its in-app shopping experience.
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NewsFreemans axes catalogue after 118 years
Home-shopping retailer Freemans has announced plans to stop printing its catalogue after 118 years, in its journey to “reinvent itself as a digital pureplay”.
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NewsGousto on track for record profits despite cost-of-living crisis
Gousto is on track to post record profits this year despite record food inflation and the cost-of-living crisis, the meal kit box subscription business said.
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NewsThe Range makes £5m deal to acquire Wilko brand and website
Value retailer The Range has made a deal to buy the Wilko brand from administrators PwC for around £5m, saving 36 jobs in the process.