All Opinion articles – Page 187
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OpinionComment: Why in-store technology is just part of the selling process
The days of the unassisted sell, courtesy of a bank of iPads, are not just numbered, they’re probably done and dusted.
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OpinionComment: Retailers need to think locally – and act locally too
You could be forgiven for thinking that UK retail has finally turned the corner in recent weeks. Sales at Debenhams stores that have been open for over a year rose 1.9 per cent in the 10 weeks to August 31st.
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Opinion
Blog: Creating the customer experience
The philosophy of managing a customer’s experience is not a new one. However, until as recently as the early 2000s customer experience was not a term often used.
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OpinionComment: Evaluating customers' experience is vital
Having worked hard for our money we want to enjoy the whole experience of spending it.
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OpinionComment: Digital emphasis separates old and new retail
I carry in my head scenarios for two retailers, OldRetail and NewRetail. Picture the scenes at their board meetings this week.
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OpinionComment: Technology will drive success during economic upturn
The volume of financial updates from retailers in the last few weeks was a prime opportunity to take the temperature of the sector as it begins to prepare for the Christmas countdown.
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OpinionComment: Technological innovations answer shoppers' demands
Consumers have always been demanding. Whether it’s more information, the newest model or a bigger size, fulfilling such demands has been the fundamental role of the shopkeeper for centuries.
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OpinionRetail surgery: How can I reduce stress in the workplace?
How can I reduce stress in the workplace?
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OpinionHow do I negotiate a better rent contract with my landlord?
With a declining high street, retailers have more power than before to negotiate leases with landlords.
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OpinionComment: Retailers must ignore ONS siren songs and face facts
It is becoming increasingly difficult to take the ONS numbers at face value following its figures for August reported this morning.
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OpinionNick Bubb’s Verdict: Asos - Amazingly strong online sales?
Back in the past, Asos stood for “As Seen On Screen”, but now it seems to stand for “Amazingly Strong Online Sales”…
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OpinionComment: Three key steps to keeping stores relevant
The book Reshaping Retail by the McKinsey guys on the future of retailing presented some fascinating insights into the impact of technological developments.
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OpinionComment: London Fashion Week struts its stuff for the economy
From One Direction to Samantha Cameron, London Fashion Week may attract its fair share of celebrities among the 5,000 visitors that come to see what the best of the British fashion industry has to offer.
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OpinionComment: Next boss Lord Wolfson’s house price warning
Retailers whose fortunes depend on an active housing market have welcomed new signs of life such as more mortgage approvals and transactions.
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OpinionBlog: Technological shift brings theatre to shopping centres
Ever since the shift towards mobile devices as online portals made location important again, the potential to leverage real estate has been handed back to landlords.
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OpinionComment: Tesco needs to get supply chain in order
This is not another horsemeat scandal, but Tesco selling Dutch pork as British proves that there is still a long way to go for some UK grocers before they get their supply chains in order.
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OpinionComment: Why a doner kebab is the best thing to buy on Ashford high street
Retail-wise, Ashford high street was never that good. The Kent town I grew up in was constricted by a one-way ring road system that made access difficult.
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OpinionAnalysis: Why fingerprinting could change the direction of payments
By building fingerprinting technology into its new phone, Apple has moved the goalposts in the way that it usually does - with thought and care, but without giving a final answer.
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OpinionComment: French Connection's turnaround is not just 'the same old story'
On the surface the latest results from French Connection appear to tell ‘the same old story’ with sales down sharply on both a total and like-for-like basis.
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OpinionComment: Regent Street continues to build its branded reputation
From being a retail backwater around a decade ago, Regent Street has become central London’s must-visit destination.