All Opinion articles – Page 265
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OpinionRetail surgery: How do I automate our telephone customer service effectively?
I want to automate our telephone customer service, but how can I ensure the system helps my customers effectively without alienating them?
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OpinionGrocers must adjust to new consumer mindset
It would be easy to interpret this week’s news from the supermarket world as a sign that the powerhouses of UK retail are floundering.
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OpinionHelp our high street heroes
The visual headlines this month will stay with us as a nation for quite some time as cracks in society developed into chasms.
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OpinionThe Next DIY store
Retailers’ brand extensions may work better as high street standalones than catchall behemoths.
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OpinionRetail surgery: How do I tighten performance management procedures?
I want to tighten performance management procedures. How can I implement a system that will support the company’s position should we find ourselves in a tribunal?
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OpinionRetail surgery: How can I increase our Facebook followers?
How can I increase the number of people following us on Facebook and, more importantly, use the channel to drive in-store footfall and purchases?
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OpinionRetailers’ spirit will not be crushed by riots
This week’s riots across the UK weren’t just an attack on our cities. They were an attack on retail. Retailers have been in the front line of sickening theft and violence on an industrial scale.
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OpinionCrisis of confidence continues
Although the BRC was able to report “modest” retail sales growth in July, there was little for store chiefs’ comfort in the latest data.
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OpinionOpen for business
Watching the pockets of trouble break out across London and then England over the past few days has brought home to me the vulnerability of the retail sector in the face of mindless thuggery.
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OpinionTime to stop the supermarket space race
As the realities of both the severity and the length of the uncomfortable squeeze on real incomes and retail sales become more evident, Mary Portas and David Cameron look increasingly like the leading players in a Murdoch-directed horror movie: we can only hope that it doesn’t become a disaster movie.
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Opinion
House of Fraser's new site
Department store House of Fraser has launched a redesigned version of its transactional website.
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OpinionA new normal required
No sanctuary should be given to those who make it their business to ignite buildings, loot retailers and shock communities.
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Opinion
Retail and rioting
If retailers don’t get more protection from marauding gangs, who could blame them for quitting our inner cities?
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OpinionIn-store shopping experience needs attention
In 1990 I started my first job, as a Saturday girl in Adams Childrenswear.
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Opinion
Trouble in store
With global economic turmoil back on the agenda, retailers are going to be taking a closer look at their store bases
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OpinionOlympic logistics
On the day we heard that “the Games of the 30th Olympiad are awarded to the city of London”, I was visiting a Woolworths store – God rest its soul.
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OpinionRetail destinations of tomorrow take shape
One of the unknown effects of multichannel revolution has been what it means for the shape of physical retail.
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OpinionRetail surgery: What are my rights concerning unsatisfactory quality?
What steps should I take if a supplier delivers goods that are not of a satisfactory quality?
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OpinionFrom coffee to cards
The appointment of Darcy Willson-Rymer as chief executive of Clinton Cards could not be a more definitive sign of change at the retailer, which for the first time will be run by someone from outside the founding family.
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Opinion
Virtual supermarkets on subway walls
Virtual supermarkets are the next big thing – after Tesco made headlines in June with its South Korean concept, nine of the stores have cropped up in subway stations across Shanghai run by the online Chinese grocer Yihaodian.