Move of the Week: Ted Baker hires first chief customer officer

Ted Baker fascia

Roebuck currently works as Feelunique’s chief marketing officer, while advising Ted Baker primarily on digital and ecommerce strategy in her non-executive role.

She will join the troubled fashion brand full-time in April in the newly created position of chief customer officer, tasked with developing a customer and digital strategy across the business and exploring new digital partnership opportunities to drive growth.

There is one obvious advantage to appointing a non-executive to an executive role – they know the business inside out and will already have developed in their own mind a clear, considered strategy for how they feel it can best succeed.

 

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