While the unprecedented transformation of the industry poses many challenges to retailers, it also offers a unique opportunity to reinvent itself and its image.

As the UK’s largest private-sector employer, the retail industry is committed to equipping its colleagues with skills for the future. New technologies and channels to market, as well as changing customer behaviour, mean that new skillsets are needed in order to succeed.

As such, leaders in the retail industry need to be appropriately trained to meet these challenges.