Diversity and inclusion (D&I) has always been important. However, in the past 18 months, global conversations have highlighted the need for an increased focus in retail – from the shopfloor to the boardroom.

The murder of George Floyd in Minnesota last May was the spark that reignited movements such as Black Lives Matter. While the coronavirus pandemic forced us to confront the loss of freedoms we had long grown accustomed to, Floyd’s story also prompted us to consider what kind of society we wanted to re-enter post-Covid.