The inside view from head of human resources Ann Friday
Founded 1874 as a retailer - before that the family were boot and shoemakers
BasedBromley, Kent
Number of staff About 1,400
Number of stores 45
Number of days’ leave Up to five weeks plus customary holidays - dependent on service
Employee benefits Generous staff discount on all purchases, pension scheme, staff dress allowance, long service gift and Christmas bonus
Work ethos It is all about product - with love, knowledge and a friendly professional service
What makes your ideal employee?
“Someone who is energetic, enthusiastic, keen to learn, flexible with an engaging personality. It helps to be crazy about fashion, shoes and handbags.”
What sets apart working at Russell & Bromley from your competitors?
“We must be almost unique - family owned and controlled. High profile enough to be a significant high street player but small enough to be personal and retain a ‘family feel’ culture.”
How do you strive to retain your staff?
“Quality training, allowing staff to achieve maximum job satisfaction through acquired skills and knowledge. We are committed to developing talent, promoting from within.”
How do you ensure your employees have a good work/life balance?
“With unpredictable and unsocial demands on employees’ time we ensure time off in lieu is recorded and taken.”
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