What makes your ideal employee?
“We are ‘mad about toys’ so we always look for that enthusiasm for the product and the brand. We also look for positive people who are outgoing so they can deliver great customer service.”
What sets apart working at The Entertainer from your competitors?
“For a growing business The Entertainer still has a family feel and there are plenty of personal touches in the way we work with people. There is also plenty of innovation.”
How do you strive to retain your staff?
“We invest a lot of time in training and development and encourage people to grow within the business. There are plenty of examples of those who have been promoted through the ranks.”
How do you ensure your employees have a good work/life balance?
“We still don’t open stores on Sundays. It’s been a challenge but we believe that everyone needs a family day.”
The Entertainer
- Founded 1981 in Amersham, Buckinghamshire
- Based Little Chalfont, Buckinghamshire
- Number of staff 600
- Number of stores 46
- Number of days’ leave Varies with service and grade but increases to 27 days plus bank holiådays
- Employee benefits A generous pension scheme and staff discount, a sales performance bonus for the store teams and a profit-related bonus scheme for the head office and web teams
- Work ethos The business has thrived on hard work and commitment at all levels so “hands on” and “focused” would sum up the ethos
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