October 15, Claridge’s, Brook Street, London

Join Retail Week and American Express for an exclusive breakfast briefing that explores the forces shaping shopper experiences in 2025 and beyond.
From shifting expectations around checkout, payments and personalisation, to the renewed role of physical stores, discover what today’s consumers truly want – and how your business can lead the way.
What you can expect:
- The unveiling of new research on where, why and how shoppers want to engage now and in the future
- Off-the-record discussion on how consumer values, from sustainability to community, are reshaping shopping experiences
- Fresh perspectives on emerging trends like experiential showrooms, shoppable social platforms and immersive digital engagement that blur the lines between physical and digital
- Peer inspiration through real-world success stories and shared challenges
Register using the form below. Exclusive to retailers and FMCG brands only.
Venue
Claridge’s, Brook Street, London



















