Retail Voice – Page 31
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Retail VoicePayments in 2018: how to meet customer expectations
A laser focus on speed and security will enable brands to give consumers the payment experience they want, writes Andy McDonald.
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Retail VoiceVoice commerce will revolutionise shopping
Alex Hamilton, head of insight at Isobar, considers technology from the Consumer Electronics Show and NRF 2018.
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Retail VoiceAI chatbots are the future of customer service
DPD chief executive Dwain McDonald reveals how artificial intelligence is helping the delivery company to keep up with consumer expectations.
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Retail VoiceEuropean-style food halls will be the next big trend
Thomas Rose, head of restaurants and leisure at Cushman & Wakefield, shares the latest food trend we need to be aware of now.
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Retail VoiceAccurate delivery data will soothe headaches in 2018
Chris Boaz, head of marketing at PCA Predict, says proactively addressing the problem of incorrect delivery data will help etailers to thrive.
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Retail VoiceLoyalty in retail isn’t dying – it’s evolving
David Ringer, regional director for the UK and Ireland at tcc global, shares his insight on how to achieve customer loyalty.
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Retail VoiceCounting up the cost of failed deliveries
Chris Boaz, head of marketing at PCA Predict, on the real impact of delivery failures and how to avoid them in 2018 and beyond.
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Retail VoiceWhat 2017 peak figures reveal about consumer behaviour
DPD chief executive Dwain McDonald shares his thoughts on the golden quarter of 2017 and planning for the 2018 peak trading period.
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Retail VoiceThe retail customer experience of the future
Oracle’s Antony Welfare explains why customer experience offers retailers the biggest competitive advantage.
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Retail VoiceUtilising digital technology effectively in retail
Florian Rotberg, chairman of the Digital Signage Summit, outlines his highlights from a recent round table held by Integrated Systems Europe.
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Retail Voice
Three ways to turn festive shoppers into lifelong customers
Why brand purpose, consistency and transparency are crucial to long-term customer loyalty.
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Retail VoiceIs there a risk of the supply chain being left behind?
Are logistics solutions suffering from a lack of state-of-the-art advancements? Tony Morgan, consumer industries chief technology officer for IBM UK, investigates.
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Retail VoiceWhy DPD is already planning for peak 2018
DPD chief executive Dwain McDonald shares his thoughts on Cyber Weekend and DPD’s drive to identify ‘home-shopping hotspots’ in 2018.
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Retail VoiceSupercharge your Christmas creative on mobile
Facebook’s Martin Harbech reveals five secrets to making the most of the festive period on the small screen.
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Retail VoiceCould 2018 be the year of augmented humanity?
With technology becoming more natural and instinctive, will 2018 be the year where artificial intelligence meets emotional intelligence?
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Retail VoiceCan footfall data predict future sales performance?
Breadth of coverage across key retail destinations and a high correlation with national spending data means retailers should ignore footfall statistics at their peril.
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Retail VoiceThe impact of automation on the retail workforce
The impact of technology in the retail and logistics sectors will create huge opportunities for the most agile businesses.
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Retail VoiceThree ways to win over consumers in 2018
As a new year approaches, Komal Helyer of Pure360 discusses the key steps brands should take to keep up with customer expectations.
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Retail VoiceOpen letter to UK retailers from Visa
Visa welcomes the recent decision by the UK High Court, which confirmed that our interchange fees, the fees paid by UK retailers and their payment providers to accept electronic payments, are lawful.
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Retail VoiceThe battle for customer loyalty
Debbie Johnson, regional sales director for retail at Dell EMC, shares her vision for omnichannel strategy.