Retail Voice
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Retail VoiceWhy cruise retail is redefining customer experience culture
While high street retail fights for fleeting moments of consumer attention, one high-growth, high profit channel that bucks this reality can still be conspicuously absent from strategy conversations: cruise retail. Harding+’s Katie Floyd takes a deeper dive
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Retail VoiceSix ways to crack down on retail crime
With two-thirds of retailers taking steps to protect themselves from theft and violence, NFU Mutual examines how the sector can successfully tackle shoplifting
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Retail VoiceFour steps to cutting costs and elevating efficiency
With two transformative recycling initiatives set to reshape the retail landscape this year, Acopia examines how retailers can take control of GNFR to reduce costs and boost sustainability
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Retail VoiceLevel up your loyalty: Four ways gamification supercharges customer retention
Integrating game-like elements into loyalty programmes is a surefire way to foster stronger relationships with customers, believes Trust Retail’s Mike Dotson. Find out why
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Retail VoiceHow the Midcounties Co-operative is creating sustainable stores
Stores are retailers’ most critical assets, yet they often contribute significantly to energy consumption. For energy and sustainability teams in retail, reducing energy consumption requires understanding what drives it, as Ian Smithyman of LoweConex explains
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Retail VoiceFive ways stock tech can superpower your business
With retailers navigating increasing financial pressures and evolving customer expectations, Trust Retail’s Mike Dotson believes the key to success lies in software
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Retail VoiceThree ways to link in-store experiences to profits
Ensuring return on investment is crucial when it comes to making improvements that boost profits. Maze’s Mark Rice examines the three areas that can make all the difference
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Retail VoiceHow should we lead retail businesses in a post-pandemic world?
In an ever-evolving market, the Retail Trust’s Chris Brook-Carter looks at the new responsibilities leaders have today when it comes to the wellbeing of their workforce
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Retail VoiceRetail success starts with empowered staff
‘Put the customer at the centre of your business‚ they say, but Maze’s Mark Rice believes success starts with your employees as without them, there can be no customer satisfaction or retail growth
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Retail VoiceThe five biggest trends in payments for retail
Letting your customers pay the way they want to should be top of the agenda for retailers, says Elavon’s Michael Bosshammer as he takes a look at the biggest payment movements right now
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Retail VoiceFour next-gen CX lessons learned by industry leaders
Did Covid kill in-store retail? Informatica’s Tim Davies investigates how retailers can deliver a first-class customer experience post-pandemic
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Retail VoiceThree ways for retailers to build lifelong loyalty
Retail is recovering, slowly but surely. With footfall on the up, Maze’s Mark Rice looks at how retailers can convert consumers into lifelong customers
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Retail VoiceFour ways retailers can ‘venture’ successfully
New Venturing, the process of designing, developing and delivering a new product or service beyond the core business, is an exciting proposition. Agile Retail’s’ Marcus Fox examines how retailers can create these new departures with the best chances of success
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Retail VoiceThe new way for retailers to sell, serve and fulfil
Given the ever-rising costs of doing business online and the increasing rate of new store openings by pureplays, we can perhaps finally move away from the spurious argument over whether the store has a future, says Cegid’s Olivier Chiono
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Retail VoiceHow to jump on the electric vehicle charging bandwagon
As electric car sales continue to motor ahead, Diebold Nixdorf’s Reint Jan Holterman examines how retailers can benefit from this booming market and drive sales.
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Retail VoiceBalancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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Retail VoiceMaking in-store sustainability stack up: can carbon neutral be cost neutral?
Retailers of all sizes are waking up to the importance of sustainability. It’s good for the planet, brand reputation and the bottom line, too, according to LoweConex chief operating officer Ian Lowry.
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Retail VoiceHow to avoid inventory accuracy hurting the bottom line
Retailers should review their stock-counting processes and take back control as the current crisis puts more pressure than ever on costs and margin, says Mike Finch, operations director, retail solutions, EMEA at Zebra Technologies
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Retail VoiceWhy empowering staff can lead to success
Trust is built from the inside out and retailers should give greater responsibility to staff across their businesses, says Maze’s Mark Rice
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Retail VoiceThe four shopper mindsets emerging from the pandemic
What does the new normal look like for online shopping? According to Shekhar Deshpande and Talitha Rutten, four drastically different mindsets have emerged.