Retail Voice – Page 2
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Retail VoiceTop three tips for dealing with post-Covid rental woes
From being open and transparent to having a well-thought-out forecast, there are certain key factors to keep in mind when undergoing discussions around the Covid Rent Arrears Arbitration scheme, writes FRP’s Phil Reynolds
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Retail VoiceDoes your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
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Retail VoiceThe secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
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Retail VoiceUnwrapping growth this festive season
The 2022 festive season is just around the corner and it’s expected to be like no other, says Meta’s Zehra Chatoo.
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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Retail VoiceRetail media: A multibillion-pound opportunity to improve CX and revenue
With the retail media market set to be a £100bn juggernaut over the next five years, according to global consulting firm BCG, there is a colossal opportunity for retailers to boost their bottom line. WNS’ Brian Burchfield delves into the ways retailers can capitalise on retail media.
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Retail VoiceThree reasons why retailers should switch from reactive to predictive monitoring
With flexibility now one of the linchpins of a successful business, Diebold Nixdorf’s Leyla Feghhi sets out the case for retailers using managed services to ensure they are as proactive as possible.
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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Retail VoiceWe all have a duty to step up and protect our colleagues
With violence towards shopworkers continuing to rise, Retail Trust’s Chris Brook-Carter examines what can be done to stop the tirade of abuse.
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Retail VoiceFour ways to enhance your payments experience
Increasing conversion rates is a constant ambition for ecommerce retailers, with dropouts in the checkout process a particularly challenging issue to resolve. Payoneer’s Lochan Sim sets out four tips to strengthen your payment experience as you expand and grow.
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Retail VoiceLife on the digital frontier – where it pays to be prepared
Retailers should base their strategy on when – not if – digital disruption will transform their sector, says OC&C’s James George.
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Retail VoiceCan pop-up retail create permanent customers?
Are pop-up shops and concessions on the rise in 2022? Zendesk’s Celine Maher discusses the pros and cons of these temporary retail spaces and how they can be successfully executed.
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Retail VoiceThree steps to create future-fit tech to meet rising consumer expectations
With consumer expectations continuing to shift upwards, EY’s global retail leaders Thomas Harms and Michael Renz examine a trio of techniques to ensure retailers stay ahead.
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Retail VoiceHow to solve the retail technology conundrum
Making the right technology decisions isn’t easy with the digital sphere continuously shifting, says Roy Reynolds, chief information officer at VCG.
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Retail VoiceThree ways in which the pandemic disrupted old-fashioned retail
Antiquated in-store experiences need to be brought up to date, says Objectivity’s Wayne Swallow, with technology being the solution to stop retail living in the past.
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Retail VoiceWhy FMCG brands want to invest in in-store retail media
Retail media will be one of the biggest growth areas over the next few years, so what should grocers be doing now to harness their FMCG suppliers’ sizable brand marketing budget?
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Retail VoiceWhy the future of retail must be built on digital foundations
With the pandemic irreversibly altering the retail sector, particularly when it comes to all things digital, Citrix’s Gerard Lavin explores how retailers can capitalise on the changes.
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Retail VoiceFood and drink disruptors: How five of the UK’s best are getting closer to customers
Sophisticated customer profiling is leading to deeper customer insights, higher engagement and more accurate trend forecasting for these food and drink leaders.
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Retail VoiceThe supply chain situation room: managing January returns
Retailers must ensure their returns experience is as slick as possible says Akash Gupta, chief technology officer at GreyOrange.
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Retail VoiceIt’s time to connect the dots between journeys, stores and operations
Mastering the detail in retail is key as we head into 2022, says Reint Jan Holterman, global product marketing manager for retail software at Diebold Nixdorf.