Retail Voice – Page 3
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Retail VoiceSecret shopper: How five of the UK’s most innovative loyalty schemes are winning customer spend
What makes a loyalty programme genuinely pioneering and rewarding for customers? Reporter Nick Hughes went undercover for Retail Week to reveal their secrets.
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Retail VoiceThree emerging expectations of store associates
Retailers must work harder than ever to get customers back into stores, says Alan Holcroft, country manager for northern Europe at Cegid.
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Retail VoiceFour ways to unlock global growth
The ability to sell abroad has served as a lifeline for many retail businesses during the coronavirus pandemic.
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Retail VoiceCritical £5bn investment will cement West End’s place on global city league table
A financial boost will help central London businesses build back better, says Jace Tyrrell, chief executive of New West End Company.
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Retail VoiceWhy stores are the future of retail
Despite the rise of ecommerce and online shopping, stores are here to stay, says Amy Bastow, managing director of StorIQ
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Retail VoiceAccelerating the post-pandemic recovery of SMEs
Ensuring that companies have the resources to recover is crucial, says Alex Marsh, head of Klarna UK.
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Retail VoiceThree challenges facing retailers – and why data-driven decisions are essential
As we move out of the pandemic, there is a trio of key steps retailers must take to protect themselves, says Judith McCandless, head of retail at Board International
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Retail VoiceEnsuring shoppers feel safe in store is key to retail recovery
Balancing a safe environment with the joy of shopping in store will be key for retailers in the post-pandemic era, argues Lee Edwards, vice-president and managing director for UK and Ireland, Middle East and Africa at Adobe.
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Retail VoiceSix ways to make people your retail superpower
It’s time for retailers to celebrate their store teams and champion the great CX they offer, says Critizr head of UK marketing Hazel Morton.
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Retail VoiceHow physical retail is being redefined through smartphones and AR
Coinciding with his business’ appearance at Retail Week’s Stores Week, Scandit’s Christian Floerkemeier explains why now is the perfect time to invest in AR to align offline and online operations and improve the in-store experience for both customers and colleagues.
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Retail VoiceVote with your feet to put local retail into action
‘The high street is dead.’ How often have we heard this phrase and not just in recent times?
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Retail VoiceCould stockless stores be the future of the high street?
As retailers learn the lessons of the pandemic, the future could see a dramatic change in the traditional model, with stockless stores as the way forward, argues Alex MacPherson, director of solution consultancy and account management at Manhattan Associates
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Retail VoiceLoyalty is up for grabs – five ways marketers can adapt to shifting shopper habits
Getting to the heart and soul of what your consumers want is key. Catalina UK vice president and managing director Premal Patel shares five strategies that can help build genuine long-term loyalty with a personal touch
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Retail VoiceRetailing in 2021 and beyond – what stores need to do better
The retail sector may have had a brutal 12 months but the time is right for companies to bounce back and set a new agenda, argues Marcus Fox, group managing director at iD Agile Retail.
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Retail VoiceRetail’s pandemic: reflections on a year since lockdown
It’s been a little over 12 months to the day since the UK entered lockdown. Conrad Digan, independent consultant at Objectivity, looks back at a year unlike any other for the retail industry.
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Retail VoiceWinning hand – how gift cards can boost your brand
With home-working and online shopping now the new normal, Heather Rogers, senior director of ecommerce at Blackhawk Network Europe, believes the gift card market is a huge untapped source of revenue.
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Retail VoiceHow to empower consumers with frictionless self-service journeys
Retailers today face many challenges. Consumption patterns have changed – and keep on changing – and Covid has only expedited this change process.
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Retail VoiceWhy store footfall control should be a top priority
With managing store footfall more important than ever before, Adam Presdee, service director at GEZE UK, explains how technology can help retailers keep both shoppers and staff safe.
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Retail VoiceFive ways to drive a productive workforce
Like hospitality, the retail sector has been turned on its head as a result of the pandemic, with everything about the way we work irreversibly altered.
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Retail VoiceGoogle’s digital marketing predictions for 2021
Equality, data ethics and the business impact of mobile apps are some of the topics on marketing agendas for 2021. Here Google UK leaders share their predictions for next year.