All Retailer strategy articles
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FeatureCustomer service: How AI has transformed communication between retailers and customers
Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots?
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Opinion‘Retail’s AI opportunity is not task automation but task elimination’
AI brings retailers a chance to rethink how work gets done rather than seeking incremental gains, maintains AlixPartners’ Brian Kalms
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NewsGousto CEO to step down in 2027
Gousto founder and chief executive Timo Boldt has told staff at the meal kit business that he will be stepping away from leading the business after 15 years, Retail Week can reveal.
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AnalysisWHSmith share price crash highlights scale of turnaround job facing Leo Quinn
WHSmith share price plummeted to a 17-year low this morning (September 16) as rising costs and travel disruption hit profits.
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NewsWaitrose extends own-brand price-cut drive with £20m investment
Waitrose has today (September 16) announced a new £20m investment in lowering prices on hundreds of own-brand products.
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NewsGreggs opens first supermarket ‘Bitesize Greggs’ with Tesco
Food-to-go giant Greggs has opened its first smaller shops ‘Bitesize Greggs’ format in a supermarket.
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NewsMatalan appoints former M&S exec Richard Price as new adviser
Matalan has announced the appointment of former Marks & Spencer managing director of clothing, home and beauty Richard Price as an adviser.
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NewsJD Sports strengthens leadership team with new US boss and group CMO
JD Sports has appointed a new North America chief executive and a new group chief marketing officer.
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NewsWickes sales and profits rise as trade business achieves record sign ups
Wickes boss David Wood hailed “another period of strong volume-led performance”, as Wickes sales and profits for the half rose driven by record signs up for the retailer’s trade business.
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AnalysisWhat is Primark’s home delivery u-turn really about?
Just four months ago, Primark was claiming its position on home delivery was unchanged. Now the retailer is saying it will launch the service. What is Primark’s u-turn really about?
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NewsJigsaw sales rise as turnaround takes shape
Jigsaw has posted a year-on-year sales increase as its turnaround begins to bed in.
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NewsMatalan marks transformation progress with new brand campaign
Matalan has launched a new brand campaign alongside its autumn winter collections to highlight the progress made in its customer-led transformation.
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InterviewMatalan chief commercial officer on modernising the retailer for ‘new chapter’
Matalan has been undergoing a style, digital and store transformation over the last few years, and its new autumn/winter collection marks the start of a new era
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NewsPoundstretcher owner Fortress mulls Poundland takeover
The owner of UK value brand Poundstretcher Fortress Investment Group is reportedly in early talks about acquiring Poundland from Gordon Brothers.
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Analysis‘We’re willing to be misunderstood’: Amazon’s Prime drones are ready, but is the UK?
Amazon Prime Air’s six-month trial in Darlington is ready to expand, but is the UK ready for drone delivery?
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NewsClarks opens Marble Arch store as European expansion continues
The 200-year-old British footwear retailer Clarks has opened a new store at Marble Arch on Oxford Street, its second store on the street, as it builds on last year’s return to profit.
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NewsCurrys enjoys ‘strong start to the year’ with market share gains across UK and Nordics
Currys has enjoyed a strong start to the financial year, reporting sales growth and market share gains across the UK and Ireland and the Nordics.
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NewsTHG boss hails ‘strong first half’ as profits and revenues come in ahead of guidance
THG chief executive Matthew Moulding has hailed the retailer’s first half, after reporting that both adjusted EBITDA and group revenues came in above guidance
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AnalysisRevealed: How 1,000 Brits plan to shop this golden quarter
Access Retail Week’s The Christmas Consumer report for exclusive data on how and when UK shoppers will spend this festive season – with analysis and insight to bolster your strategy
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InterviewMountain Warehouse boss Mark Neale’s role may be changing, but his mindset won’t be
Mark Neale – now executive chair after stepping back from the day-to-day running in the summer – gives a deceptively simple summary of how Mountain Warehouse was built