What it’s like to work at Harrods

Based London

Number of staff 3,500

Stores Only one Harrods (plus the airports)

Number of days holiday Up to
25 days

Key employee benefits
Harrods Staff Rewards Card providing discounts of up to 33%, 50% business dress allowance and a season ticket loan. Also a brochure offering discounts with specially selected businesses, from restaurants and health clubs to holiday companies

Work ethos
An extraordinary place for extraordinary people to work in

The inside view from human resourcing consultant Nalan Kucuktuzun

What makes the ideal Harrods employee?
“A passion for luxury and retail, and the ability to offer world class service.”

What sets apart working at Harrods from its competitors?
“It is much more than a shopping destination. It is an institution, rich in history and romanticism, shaped by its owners, architects, customers and, above all, its staff.”

How do you strive to retain staff?
“Giving top-class courses to further the education and development of our employees is a priority. The sales and service training to the management development programmes, there is something for everyone. Our courses are designed to enhance and improve the skills and knowledge needed for each person to successfully fulfil their role as an employee. We also have an internal website and strive to fill over 40% of new roles with internal candidates.”