The inside view from HR manager Jonathan Hughes

Moss Bros

What makes your ideal employee?

“Someone who provides first class customer service, is forward thinking and has a ‘can do’ attitude.”

What sets apart working at Moss Bros from your competitors?

“Having respect and trust towards all staff, being open and honest, we understand what our customers want in order to ensure long-term relationships with them.”

How do you strive to retain your staff?

“We never forget that our staff are key to our success. We empower our employees and thank them publicly for their hard work. Wherever possible we promote internally.”

How do you ensure your employees have a good work/life balance?

“We offer flexible working, we find out about employees’ needs and priorities and consider how they can be met in ways that are consistent with the needs of the business to create a positive and supportive culture.”

Founded 1851

Based Clapham Junction, London

Number of staff 1,559

Number of stores 157

Number of days’ leave Dependent on the role and length of service

Employee benefits Pension, free life assurance scheme, childcare vouchers, interest-free travel loans, staff discount scheme

Work ethos Job satisfaction is key, open and honest communication to ensure its an employer of choice, to recognise and reward success, and be the leading multi-branded suit specialist