The inside view from group human resources director Sue Malti.
What makes the ideal employee?
“Our retail employees are natural born sellers, committed to providing excellent service. Our head office employees continually strive for greatness.”
What sets apart working at your business from its competitors?
“The sense of ‘all for one and one for all’ and being part of a winning team.”
How do you strive to retain staff?
“We offer innovative training programmes, and our turnover figures are exemplary in the retail sector. Against an industry average of 40% labour turnover, Mothercare’s was below 20% for the first half of 2009.”
How do you ensure employees have a good work/life balance?
“We offer flexible working arrangements, popular with employees returning from maternity leave. Over 75% of our staff work part time. We also offer career breaks from three months to two years.”
Founded Mothercare opened in Kingston, Surrey, in 1961 and Early Learning Centre in Reading in 1974
BasedWatford
Number of staff 7,000 in the UK
Number of stores 1,060 in 51 countries; 389 in UK and 671 overseas
Number of days’ leave Up to 25 days depending on length of service
Employee benefits Pension and life assurance, Sharesave scheme, up to 25% store discount, employee assistance programme, childcare vouchers, long service incentives, profit sharing bonus, benefits scheme
Work ethos The Mothercare group DNA: care for parents, pull together, own it and get it done, make the business stronger
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