The inside view from operations director John Clayton
What makes your ideal employee?
Enthusiasm and a love of music and film, coupled with friendliness.
What sets apart working at Richer Sounds from your competitors?
Our colleagues are some of the most experienced in the industry. Staff turnover is a fraction of the norm because we train our staff well, give them the independence to assist customers directly and reward them with a variety of innovative benefits.
How do you strive to retain your staff?
Colleagues are encouraged to send in their suggestions and these are rewarded accordingly, which gives them a vested interest in improving their working environment.
How do you ensure your employees have a good work/life balance?
We only allow colleagues to work overtime when it is absolutely unavoidable and, when they do, we insist they take commensurate time off to compensate.
Founded 1978
Based Borough, London
Number of staff 400
Number of stores 50-plus
Number of days’ leave 29, plus birthday, increasing with long service
Employee benefits Subsidised gym membership, giving up smoking rewards, allowance for chiropody or massage sessions, free use of Richer Sounds holiday homes in the UK and Europe, and bonuses for finding new store locations
Work ethos Listen to customers and colleagues. Respond to both staff and shoppers’ needs with respect, fairness and generosity of spirit - and have fun at work
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