The inside view from head of human resources Geoff Hall.
What is the World Duty Free ethos?
“Relaxed intensity with a can do attitude.”
What makes the ideal World Duty Free employee?
“Enthusiastic about the products we sell and dedicated to excellent customer service.”
What sets apart World Duty Free from your competitors?
“It’s a great place to work, has excellent employee engagement and we work in partnership with all our key stakeholders.”
How do you strive to retain your staff?
“We live our company values - customers, passion, teamwork and respect.”
How do you ensure your employees have a good work/life balance?
“We offer flexible shift patterns that cater for everyone’s requirements. For example, an additional reward for 100% attendance in one year is a day off on your birthday the following year.”
Founded 1997
Based Bedfont Lakes,
Near Heathrow
Number of staff 3,000
Number of stores 90
Number of days’ leave 30 days on average, including bank holidays, depending upon shift pattern
Employee benefits Online staff shopping, individual and team bonuses, long service awards, discount on airport shopping and travel, pension
No comments yet