All Retail Week UAT articles in 14-20 December 2019 – Page 2
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Retail VoiceCustomer service is no time for acronyms, emojis or gifs
Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.
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AnalysisIn pictures: The 10 best stores of the decade
Store design expert John Ryan selects the 10 most landmark shops that have opened over the past decade.
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InterviewInterview: The Entertainer confronts challenging Christmas in Toytown
Gary Grant, the retail industry’s Santa Claus, tells Retail Week that he is doing his best to have a merry Christmas despite enduring the most challenging year of the past decade.
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NewsClimate crisis makes little impact to Christmas spending
Consumer spending over the festive period is hardly impacted by environmental issues such as climate change, according to a new shopper survey.
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GalleryIn pictures: Game opens biggest Belong arena in House of Fraser
Game and Belong gaming arenas have joined forces with House of Fraser to open the UK’s biggest in-store gaming experience inside the department store on Oxford Street.
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NewsOnline sales surge during record November
Online spending has surged during November bolstered by Black Friday promotions.
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NewsOcado set to become UK’s largest listed tech company
Ocado will become the “Microsoft of retail” following a decision by the Competition and Markets Authority (CMA) to de-designate the grocers as a retailer.
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OpinionLeader: Retail’s star can’t only shine at Christmas
In a few days, the tumult of Christmas trading will be over. The short time before the January Sales kick off – in-store at least – brings a chance to reflect on the retail year gone by.
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CartoonBlower’s retail cartoon: The decade in review
Patrick Blower’s take on the biggest retail stories and personalities of the last 10 years.
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NewsThe Book People falls into administration a week before Christmas
The Book People has called in administrators for the second time in a bid to secure its future.
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NewsSearch to find world’s top retail tech start-ups hots up
New judges have come on board for Discovery 100, Retail Week’s campaign to identify 100 global tech start-ups working with retailers to offer disruptive solutions to transform their businesses.
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Retail VoiceWhat the Costcutter and Uber Eats tie-up means for delivery
The Costcutter and Uber Eats partnership is providing the hyper-convenience meant to make communities’ lives easier and is a sign of things to come.
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AnalysisFrom horsemeat to the Crystal Methodist: most memorable moments of the decade
Retail Week looks back at the most groundbreaking retail stories of the 2010s.
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NewsJohn Lewis sales slide in post-Black Friday lull
John Lewis sales dropped in a “subdued” week of trading as demand for electrical and fashion items declined.
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NewsPre-Christmas footfall set to rise, aided by Super Saturday boost
Festive footfall in the run-up to Christmas is forecast to rise despite Black Friday numbers pulling sales forward.
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NewsTed Baker bolsters non-exec board with ex-Sports Direct CFO
Ted Baker has added former Sports Direct chief financial officer Jon Kempster to its non-executive board.
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Retail VoiceData: a brand’s most important toolkit
Valitor explains how retailers can stay ahead of the game by leveraging data to understand real customer personas.
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AnalysisIn quotes: Mike Ashley on Debenhams debacle, Wild West practices and clueless Corbyn
Sports Direct tycoon Mike Ashley opened fire at today’s half-full year results and his list of gripes is a long one. Retail Week surmises his rants.
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AnalysisHouse of Fraser future hinges on rates reform, warns Ashley
Sports Direct founder and chief executive Mike Ashley has warned that the future of his vast retail group’s bricks-and-mortar portfolio is dependent on the “broken and unworkable” business rates system being overhauled.
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NewsH&M sales rise as it eyes return to profit growth
H&M has posted an uptick in fourth-quarter sales as the group remained on track to deliver an increase in full-year profits for the first time in four years.
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