All Amazon articles – Page 89
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OpinionComment: Engage your business around the customer journey
Much thinking about customer service has focused on ‘moments of truth’, the particular interactions with high emotional content that provide the opportunity to delight the customer and intensify loyalty.
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OpinionComment: Amazon drones are not just pie in the sky
An inspired vision of the future for online delivery or an extravagant PR stunt designed to coincide with Cyber Monday?
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OpinionComment: Use social media to turn customers into advocates
Truly customer-centric retailers are thin on the ground. An exception is Ao.com (formerly Appliances Online).
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OpinionComment: Amazon drones on about its innovation – but are delivery octocopters future fact or fiction?
By 2018 our cities are set to be a lot busier, according to Amazon. Not only will we need to watch out for traffic and the umbrellas of jostling commuters as we walk down the street, we will also need to look out in the skies for descending drones – or octocopters as Amazon calls them.
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NewsCyber Monday hits today as consumers expected to spend £605m
Today is expected to be the busiest online shopping day of the year, as retailers brace themselves for Cyber Monday.
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NewsVideo: Amazon trials unmanned drones to deliver customer orders
Online retail giant Amazon is testing unmanned drones that could deliver products within 30 minutes of a customer placing an order.
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OpinionComment: What can retailers expect this Christmas?
Retailers and speculators have high expectations for UK sales this Christmas, despite a backdrop of slow wage growth and ongoingausterity measures.
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OpinionComment: Why we should ignore Black Friday in the UK
Not everything that comes across the pond is good or appropriate for the British high street. Black Friday is simply an Americanism, which doesn’t translate very well.
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OpinionComment: Argos offers a vision of a digital future
It is half a decade since the news broke that Woolworths was collapsing, a watershed event in the development of UK retail that heralded a period of unprecedented change on the high street.
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OpinionComment: The retail competition for transport hubs has begun
This week it was revealed that London Underground will offer a 24-hour service on Fridays and Saturdays from 2015.
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NewsAmazon in talks to open collection lockers in tube stations
Amazon is in discussions with Transport for London (TfL) to install collection lockers for its orders in London Underground stations.
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OpinionComment: There are always opportunities to grow in food retail
The UK food retail sector has always been an interesting one to watch, but news in recent weeks confirms that it is at a fascinating stage right now.
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OpinionNick Bubb’s verdict: Dixons - Down with Comet, up with service?
Dixons has picked up a lot of market share over the last year, thanks to the demise of Comet, but can they now build on that success?
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Analysis
Analysis: Innovation in supply chain online fulfilment
As cut-off times for next-day delivery get later, and same-day delivery becomes more widely adopted, retailers’ supply chains are being tested to the limit, writes David Brooks.
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NewsAmazon to launch Sunday deliveries ahead of Christmas rush
Amazon is to launch a pilot service to deliver on Sundays in London over the crucial Christmas period.
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Analysis
China Singles’ Day: What do retailers need to know?
Emerging in China as a light-hearted protest against Valentine’s Day, Singles’ Day has evolved into the biggest individual shopping day in the world, with singletons flocking to the internet to buy gifts for themselves or fellow unmarried friends.
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AnalysisInternational analysis: Focus on equity returns is costing Sears sales growth
Sears, the US department and variety store group, continues to break off parts of its business to generate equity returns and help reverse underperformance.
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AnalysisAnalysis: Why Ebay's Shutl purchase is only part of the fulfilment story
EBay’s purchase of Shutl is the latest in a long list of delivery innovations and launches in retail this year. Rebecca Thomson takes a look at how this crucial battleground is developing.
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NewsClarks launches kids footwear on Amazon
Clarks has launched kids footwear on online giant Amazon’s UK site.
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AnalysisAnalysis: Why technology innovation is becoming as important as product innovation
Technological innovation is radically changing shopping and retailers have realised they can’t be passive observers in this process. Rebecca Thomson finds out what they are doing.