All Click-and-collect articles – Page 2
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NewsJohn Lewis extends same-day delivery beyond London
Department store business John Lewis has launched same-day delivery outside of London, following the scheme’s success in the capital.
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NewsWilko extends deal with home delivery provider to 2026
Wilko has extended its contract with home delivery provider GXO to June 2026.
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NewsPrimark’s Bason: The store experience ‘should not be underestimated’
Finance director of Primark’s parent company ABF John Bason has said the experience of bricks-and-mortar stores should “not be underestimated” as consumers continue to flock back to the high street.
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AnalysisStrategy spotlight: What’s on the to-do list for Primark’s new advisory board?
Primark wants more out of digital, and validity for its fast-fashion model, so our Prospect analysts have examined some of the steps it is taking to secure ongoing growth as sustainability climbs up the consumer agenda and the cost-of-living crisis continues to bite.
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NewsWilko to launch click and collect across all stores
Wilko is expanding its omnichannel capability by launching a click-and-collect service for the first time across all of its UK stores.
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AnalysisAnalysis: After a bumper Christmas, is Argos finally back to its best?
Argos was the surprise star performer for Sainsbury’s over Christmas, driving strong general merchandise sales growth. After years of underperformance, is Argos back at its best?
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NewsJohn Lewis extends delivery window for last-minute Christmas shopping
John Lewis has extended its Christmas delivery and click-and-collect windows to capture sales from last-minute shoppers.
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NewsPrimark goes live with click-and-collect trial
Primark has launched its highly anticipated click-and-collect trial this morning.
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Retail VoiceDoes your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
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GalleryStore gallery: Apple launches click and collect and AR experience at new store
Apple has opened a new store on Brompton Road in London.
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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NewsPrimark boss Marchant: ‘Click and collect is the culmination of two years of investment’
Primark chief executive Paul Marchant has said that the retailer’s new click-and-collect offer has been years in the making.
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NewsPrimark launches first ecommerce foray with click-and-collect trial
Primark is moving into multichannel retailing with the launch of its first-ever click-and-collect trial later in the year.
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OpinionKatie Bickerstaffe: 'This year, back-to-the-floor means packing online orders for M&S HQ staff'
Over the past 18 months, we have seen five to seven years’ worth of change in this industry, so we’ve had to change, to be bolder, braver, and more committed to reshaping M&S.
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NewsSainsbury’s revamps same-day delivery and click-and-collect services
Grocery giant Sainsbury’s has revamped its same-day delivery and click-and-collect service to tap into growing customer demand for super-fast delivery.
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Opinion‘The crisis has liberated retailers’ decision making’
The last 12 months have been incredibly difficult for the retail industry, but it has been extraordinary to witness how retailers responded to the Covid-19 pandemic.
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NewsJohn Lewis to close eight stores putting over 1,400 jobs at risk
Department store chain John Lewis has said it will not reopen eight stores across the UK, putting 1,465 jobs at risk.
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NewsJohn Lewis switches off click and collect at ‘critical point’ of Covid crisis
John Lewis will stop offering click and collect from its stores in a bid to reduce non-essential travel by customers.
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NewsAldi hails strong Christmas trading with surges in-store and online
Discount supermarket chain Aldi has reported strong Christmas trading, driven by growth both in-store and online with its wine and special-buys offer.
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Retail VoiceFive ways contactless click and collect will drive customers back to stores
In what have been challenging times for most retailers, contactless click and collect offers them a safe way to entice customers back into shops.