All Co-operative Group articles – Page 12
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AnalysisFive ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
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AnalysisAnalysis: Shops and the 15-minute city – how to win in a hyper-local world
As retailers look ahead to a post-Covid reality, could the French concept of a 15-minute city provide a recipe for success in the UK?
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AnalysisLife after Covid: John Lewis, Asda and Ikea on retail’s post-pandemic priorities
From a renewed focus on price to a more flexible workforce and changing approaches to online, stores and supply chain, Retail Week looks at what’s top of the to-do list for retailers.
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Opinion‘Grocers like the Co-op should not be vilified for holding on to rates relief’
Before making this point, let’s be perfectly clear: I was among those who expected the Co-op to repay its business rates relief this week.
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AnalysisAnalysis: Co-op’s business rates return refusal – prudent or a PR disaster?
Another impressive set of annual results for the Co-op has been overshadowed by its decision to keep business rates relief. Group chief executive Steve Murrells explains the decision and claims it has the full backing of members.
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AnalysisCo-op and One Stop reveal investment in payment tech has transformed CX
An expert panel also warns retailers must be ready to comply with anti-fraud measures that come into effect this year, take advantage of powerful new Wi-Fi tech and find a way to reduce contactless payment losses that are costing millions. Register to watch here.
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AnalysisGrocery on demand: the new ecommerce battleground
As Deliveroo announces its intention to float, Retail Week looks at the growing area of grocery on-demand and which of the big supermarkets are likely to win share in this burgeoning part of the market.
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NewsCo-op launches major apprenticeship drive to close ‘opportunity gap’
The Co-op has launched a major new apprenticeship initiative to offer opportunities to people from disadvantaged communities across the UK.
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OpinionJo Whitfield: ‘Tackling climate change should come before competitive advantage’
Like many families, Sunday evenings have become a time to sit down together and watch one of Sir David Attenborough’s many thought-provoking documentaries on the natural world.
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DataData: Grocery sales soar as record Christmas stretches into January
The festive cheer has rolled on into the new year for grocers, with data showing that customers’ record food and drink spending from December continued into January.
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NewsUK grocers warn food shortages in Northern Ireland will worsen
The chief executives of the UK’s largest grocers have warned the government of “significant disruption to food supplies” to Northern Ireland after March 31 unless there is a closer agreement with the EU.
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Opinion‘After its most defining year ever, retail will emerge stronger in 2021’
A retail chief executive put a question to me earlier this week during a (these days somewhat rare) face-to-face meeting: “How would you sum up this year for retail in one word?”
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NewsB&M and Pets at Home follow grocers and forego rates relief
Value giant B&M and specialist retailer Pets at Home have become the latest retailers to waive business rates relief after Tesco sparked a spate of such initiatives earlier this week.
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VideoFace time: Steve Murrells on climate change, collaboration and Christmas
The Co-op chief executive Steve Murrells discusses the importance of purpose, its partnerships with Deliveroo and Starship Technologies, and looks ahead to the crucial Christmas trading period.
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AnalysisThe Big Question: Should consumers be given spending vouchers to boost high streets?
The Northern Ireland Assembly intends to give consumers high street vouchers worth up to £100 per person in a bid to stimulate spending and help retail and hospitality recover from the coronavirus crisis. Industry experts share their views on whether the scheme should be replicated across the UK.
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NewsSupermarkets take a stand against racism following Sainsbury’s ad backlash
UK supermarket chains have joined forces to broadcast a number of adverts on Channel 4 as part of an anti-racism message.
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NewsCo-op expands robot home-delivery service
The Co-op is expanding its robot home-delivery service and revealed plans to offer online delivery and click and collect from 1,000 stores by the end of the year.
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OpinionFran Minogue: Retail leadership lessons for our stop-go times
There was a horrible novelty to the first lockdown. We’d never been there before and the first priority was colleague safety and then to focus on keeping operations going.
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AnalysisData: Why do retailers rank so poorly for social mobility?
Just two retailers – the Co-op and Superdrug – rank in the top 75 best employers for social mobility. Why is the sector failing to pull its weight?
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NewsGrocery sales rise in October as record numbers flock online
Grocery sales jumped last month as a record number of shoppers turned to online.