All Customer experience articles – Page 72
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Analysis
Customer service top of IT agenda
Software and service were all everyone was talking about at the NRF’s Big Show in New York last week. Joanna Perry was there to find out how retailers are using technology to raise their game
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News
Slaters replaces EPoS to up customer service
Menswear chain Slaters is serving customers faster and more effectively after installing Retail-J’s EPoS system.
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News
Southern supermarkets worst at customer service
The chances of getting courtesy at the checkout are better north of the border
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News
Sainsbury's hires its first customer service director
Sainsbury's hires its first customer service director
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News
Retail Solutions - Dixons outsources its customer services to Capita in £90m deal
Retail Solutions - Dixons outsources its customer services to Capita in 90m deal