All Customer experience articles – Page 68
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AnalysisAnalysis: Technology plays a part in improving customer experience
Technology is playing a central role in improving customer experience. Anna Richardson Taylor finds out how retailers are using it.
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AnalysisAnalysis: Superquinn’s Feargal Quinn - setting the right retail example
In this extract from his new book legendary retailer Feargal Quinn, founder of Superquinn, shares his thoughts on leadership.
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OpinionRetail Surgery: With so many online platforms available, how can I improve customer engagement?
With so many online platforms available, how can I improve customer engagement?
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OpinionComment: Retailers can take valuable lessons from restaurateurs
In New York last week, investment bank Financo’s 23rd successive Annual Forum was attended by 275 elite invitees, including the chief executives of some celebrated global brands.
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OpinionComment: Leading from the shopfloor provides great customer insight
In retail, nothing beats being on the shopfloor to learn from customers and colleagues and it’s important to deliver, day in, day out and, of course, especially at Christmas.
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OpinionRetail Surgery: How do I motivate shopfloor staff when trading in click-and-collect?
How do I keep shopfloor staff motivated if a large part of trade is click-and-collect?
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OpinionComment: Empathy is at the heart of every successful retailer
I’ve spent most of my work life in retail and I’m not embarrassed to describe myself as a shopkeeper. I love shopping, visiting stores and admire how retailers practice their art.
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AnalysisAnalysis: Retailers battle it out to offer first-class delivery
Convenience and speed are increasingly important to consumers when ordering goods, meaning retailers offering the best fulfilment options have a competitive Christmas edge.
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OpinionComment: Customer insight has never been more important
With competition hotter than ever in retail, and customer loyalty faltering, insight into shopper behaviour has never been more important.
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OpinionComment: Every retailer should know who their customers are
It feels almost odd talking about customer insights being central to a modern-day retailer.
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NewsPets at Home to launch customer loyalty card
Pets at Home will launch its first loyalty card next week to increase sales and gain customer insight.
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OpinionComment: Matt Davies’ new direction for Halfords
Halfords posts interim results on Wednesday, the first set since Matt Davies was appointed chief executive.
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AnalysisAnalysis: How Ikea changed furniture retailing forever
As the Swedish giant celebrates its 25th year in the UK, Nicola Harrison looks at how it has influenced the British public’s perception of interior design and its impact on the market.
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OpinionComment: Malcolm Walker on a tax that’s bad for business
Taxing corporate morale boosting events will not revive the economy.
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OpinionComment: Big data questions loom large over retailers this Christmas
The question posed by ‘big data’ is one that continues to go largely unanswered for retailers.
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AnalysisAnalysis: Catering for the family market
Catering for families in stores can increase consumer engagement and sales. But as the family unit changes, retailers need to be creative and considered.
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OpinionComment: Technology gives customers control
Speed and convenience are the key words for busy mums.
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AnalysisAnalysis: Retailers spread the word with in-store magazines
Despite the proliferation of online content, the in-store magazine has grown in stature and sophistication, providing customer reach and engagement.
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OpinionRetail Surgery: How can I increase customer loyalty?
How can I increase customer loyalty and ensure shoppers keep coming back?
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OpinionComment: Seizing the Fifty Shades opportunity
Retailers of all sorts can benefit from the popularity of the risqué book Fifty Shades Of Grey.