All Customer experience articles – Page 68
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AnalysisAnalysis: How to sell to Middle Eastern tourists
Tourists from the Middle East have been big spenders in UK retail for a few years now, but July’s year-on-year rise of 104% is large even by their standards. What do Middle East shoppers like so much about the UK, and how can retailers make the most of this?
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NewsAnalysis: Majestic Wine prospers in the economic downturn
The specialist wine retailer Majestic Wine is thriving despite the depressed economy.
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OpinionComment: Retailers should use social media to their advantage
With the general retail outlook remaining gloomy, retailers should look beyond the confirmation page in order to maximise the return on investment from their marketing efforts.
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OpinionComment: Customer experience is key to improving conversion
While it is tempting to exploit technological tools to improve the aesthetics of digital platforms, many retailers still fall down on features required to deliver ease of use.
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OpinionRetail Surgery: How can I maximise sales from mobile devices?
I am keen to use mobile as a sales channel, but how can I maximise its impact?
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AnalysisAnalysis: Putting the wow into Marks & Spencer’s womenswear
New fashion chiefs John Dixon and Belinda Earl will need to do more than stock more sleeved dresses.
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OpinionComment: Time to overthrow card fee regime
I love self-service checkouts in the same way I love ATMs, ‘pay at the pump’ and airlines’ online check-ins.
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OpinionRetailers should be aware of senior shoppers
While many retailers invest in attracting hip and tech-savvy young adults through augmented reality or opening stores so dark you have to shop through touch, a growing sector of the population is often missed entirely – senior shoppers.
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Opinion
How 'Facebook friendly' should a brand be?
As Facebook slowly achieves world domination, every company is facing the same $64,000 question: How do we leverage the mind-boggling scale of the platform to get our brand noticed?
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OpinionWhy I hate the blocked numbers
Malcolm Walker wonders why phone protocol is allowed to disrupt business.
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OpinionSuccessful mobile retail apps
Design an app, build it, launch it to market and tell your customers about it. Sounds easy, right? Well yes, if you apply the magic formula.
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NewsGrocer Iceland puts service centre stage
Iceland managers are to present to the board this week the early findings of a big customer feedback programme designed to enable improved levels of service at the frozen food specialist.
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NewsApple Retail UK: Innovative products key to success
The secret of the company’s success lies in innovative products and good customer service.
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OpinionDelivery experience comes of age
The delivery experience is fast becoming a major differentiator for retailers.
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OpinionCustomer service worth talking about
Customer service is increasingly the key point of difference for retailers.
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GalleryStore gallery: DFS comes to the high street
The newly opened DFS store on Tottenham Court Road shows how an edge-of-town format can be adapted for the city.
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AnalysisOutsourcing: Is it right for your business?
Retail is about selling products, so outsourcing non-core business functions can make sense for retailers. Anna Richardson Taylor examines the issue.
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AnalysisHalfords: pedalling back toward growth
The high price of petrol and dwindling sat-nav sales have hit Halfords, but the retailer aims to map out new routes to success.
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OpinionRetailers must focus on delivery service
“A sale isn’t a sale till you’ve got the cash.” So said the sign in my cab in my days as a Co-op milkman. But for most retailers this is not really an issue any more with both electronic payments and cash proving to be fast and secure.
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NewsJessops defies tough climate to record surge in profits
Cost control and margin improvement boost retailer despite tsunami impact on supply.