All Data articles – Page 100
-
OpinionComment: Engage your business around the customer journey
Much thinking about customer service has focused on ‘moments of truth’, the particular interactions with high emotional content that provide the opportunity to delight the customer and intensify loyalty.
-
NewsCyber Monday sales dented by credit card glitch
British shoppers’ online shopping splurge may have been hit by a glitch that prevented millions of NatWest and RBS customers using their cards.
-
NewsConsumer confidence falls for second successive month
Consumer confidence fell for the second month in a row as shoppers felt the cost of rising energy bills.
-
OpinionRetail surgery: How can retailers increase sales with corporate social responsibility activities?
How can retailers increase sales with corporate social responsibility activities?
-
NewsBlack Friday dawns as festive spending begins
An online shopping frenzy is expected to start on Black Friday and run into next week, resulting in record etail sales.
-
AnalysisAnalysis: 5 ways to improve customer insight
Technology is changing how customer insight is gathered. Matthew Valentine looks at five recent examples of retailers’ responses.
-
AnalysisInfographic: What risks do retailers face?
Retailers face a raft of risks from problems in their supply chain to challenges presented by the weather. Retail Week takes a look the risks they encounter and how retailers tackle them.
-
AnalysisAnalysis: Trends and innovations in the retail supply chain
Retail Week, in partnership with DWF, has launched its first in-depth report into the UK retail supply chain sector’s state of play. Here we provide a summary of the findings.
-
AnalysisAnalysis: Why understanding data is key to winning and retaining customers
A Retail Week and Cognizant roundtable revealed the key things retailers must get right to effectively use shopper data to personalise offers.
-
NewsFestive food sales to hit £19bn this Christmas
UK shoppers are expected spend £19bn on food and drink over the festive period, a 3.9% increase on last year.
-
NewsAldi's sales rise unabated as 'low-price luxury' Christmas nears
Grocery shoppers will be hunting for luxury at low prices this Christmas after more than a third of British shoppers visited Aldi in the last 12 weeks.
-
OpinionComment: Will 2014 see the return of the retail IPO?
The past few months have seen a string of retailers hint at the possibility of an Initial Public Offering (IPO) in 2014.
-
AnalysisInfographic: Missed opportunities for ecommerce marketers
New research has shown that ecommerce marketers are missing opportunities to use data to target their customers.
-
Analysis12 ways for retailers to appeal to mums
Mums are a vital consumer group for many retailers. Retail Week worked with Discovery Research to find out how businesses can appeal to them.
-
NewsCustomers object to use of their data by retailers
Shoppers have warned retailers off using mobile and bank data as worries over big brother-style intrusion into personal information mounts.
-
OpinionRetail surgery: How do I gather data on my consumers sensitively?
How do I gather data on my consumers sensitively?
-
OpinionComment: Big Brother really is watching at Morrisons
Morrisons has recently teamed up with Telefónica Dynamic Insights, the data arm of the O2 mobile network, to target consumers who shop at other grocers.
-
AnalysisData: Online range benchmarking - portable audio products
Range optimisation specialist Rangespan reveals which retailers stock the product that is most searched for online. Next month’s data will cover the toy category.
-
AnalysisMobile phone data: What do retailers need to know?
Morrisons has successfully used mobile phone location data to encourage new shoppers into its stores.
-
OpinionComment: What John Lewis' shopper report really reveals
Recently both the US’s National Security Agency and the UK’s GCHQ have made headlines because of their snooping on UK and European citizens.