All Human resources articles – Page 2
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Retail VoiceHow to blend human with digital in retail customer experience
The brands that deliver high-quality, digital and human-blended customer experiences will be best placed to navigate the months ahead, believes Webhelp’s Mark Guest, who shares three retail customer experience ideas that can be deployed
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AnalysisAnalysis: Are chief people and HR officers retail’s CEOs in waiting?
Recently appointed CEOs for retailers ranging from Chanel to Greggs have come from a people-focused background. Could the HR department be the proving ground for more future leaders as retailers assess their culture and strategy post-pandemic?
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VideoWatch: Devolving decision making to stores is crucial to CX success
Mamas and Papas chief operating officer Nathan Williams and Co-op head of retail operations Rob Baines revealed the importance of devolving certain decisions from head office down to stores in Retail Week’s virtual panel last week.
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AnalysisThe Boardroom Briefing: How to create a robust D&I strategy
The Boardroom Briefing dissects the big issues on the agenda and gives a concise summary of what the c-suite needs to know. This month we look at how to create a D&I strategy that’s fit for purpose and will meet the needs of employees, customers and investors alike.
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VideoWatch: Lord Mark Price talks to Retail Trust CEO Chris Brook-Carter
Retail Trust CEO Chris Brook-Carter interviews WorkL founder and former Waitrose MD Lord Mark Price about Retail Trust’s Health of retail report 2021, assessing the wellbeing of retail workers nationally.
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AnalysisThe Boardroom Briefing: Shopfloor pay – keeping up with the competition
The Boardroom Briefing dissects the big issues on the agenda in retail’s boardrooms and gives a concise summary of what the c-suite needs to know. This month we look at shopfloor pay following a series of hourly hikes by the grocers. Should your business follow suit?
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Retail VoiceThe impact of the pandemic on jobs, stores and leases
The Covid-19 pandemic has been a real test of agility for retailers. The need to act quickly and make radical and difficult decisions has put a strain on many aspects of the industry.
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AnalysisAnalysis: How coronavirus has hindered social mobility in retail
The coronavirus pandemic has led to job losses and stemmed career progression across retail, but it seems that young people and those on low incomes have been the hardest hit. Rosie Shepard reports.
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Future LeadersBe Inspired: How to use your strengths to get results
The Be Inspired virtual conference kicked off today and a key message was that strong management is more crucial than ever. Retail Week delves into one session that explored how understanding the leadership colour wheel can help people maximise their strengths and get the best out of their teams
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Retail VoiceWhy employee experience is key to future success
As lockdown restrictions begin to ease, retailers need to consider what their employees’ new priorities will be if they want to attract and retain the right people, writes Jane Christopher, head of the Northern European HR team at Citrix.
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OpinionOpinion: Flexibility will be key in post-pandemic jobs market
Worries about job security will, I’m sure, be dominating the thoughts of many people working in retail right now.
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OpinionOpinion: Job retention scheme extension is welcome news for retail
As we begin to descend the coronavirus mountain – to borrow the prime minister’s analogy – the thoughts of business leaders have turned to the question of how to get Britain back to work.
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NewsChancellor extends furlough job retention scheme until end of October
Chancellor Rishi Sunak has extended the furlough job retention scheme until the end of October but said the government wants employers to contribute more.
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OpinionMove of the Week: Bray’s Amazon exit is a warning sign
What impact will Covid-19 have on talent acquisition and retention? It’s a question I found myself pondering this week on reading the news that a senior Amazon executive has quit over its treatment of warehouse workers.
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NewsBoots recruits new drivers as demand for delivery soars
Boots has recruited new delivery drivers to meet an increase in demand for prescription medicine deliveries as a result of the coronavirus.
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Future LeadersBe Inspired: Why self-care is an important leadership skill
Retail chiefs including Lucky Saint’s Emma Heal, Beaverbrooks’ Anna Blackburn and Air & Grace’s Claire Burrows extol the benefits of investing in yourself during this difficult time.
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NewsQuiz resumes online trading with ‘strict’ safety measures in place
Fashion brand Quiz has resumed selling online this morning after temporarily halting its ecommerce and distribution operations during the coronavirus pandemic.
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AnalysisLeading through coronavirus: the action retail bosses should take
These are unprecedented times when assertive leaders are needed more than ever. But how can retail bosses bring calm, confidence and certainty to staff in what is an inherently uncertain period?
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NewsOasis and Warehouse on brink of collapse with 2,300 jobs at risk
Fashion retailer Oasis and Warehouse is on the brink of collapse putting 2,300 jobs at risk due to the ongoing coronavirus outbreak.
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NewsMarks & Spencer raises pay for frontline staff during coronavirus outbreak
Marks & Spencer is to award frontline store and supply chain staff a 15% pay rise and furloughed employees will receive full pay during the coronavirus pandemic.