All Innovation & disruption articles – Page 22
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Retail VoiceHow to deliver a customer-focused omnichannel experience
Delivering a flawless customer experience wherever, however, and whenever people shop is integral today. Keysight Technologies’ Mike Wager looks at how retailers can excel at this
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Opinion‘Retailer focus is on how to help customers caught in cost-of-living crunch’
At a time of unprecedented national and global challenges, retailers are determined to support their people and their customers, writes British Retail Consortium chief executive Helen Dickinson.
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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Report StoreThe Christmas Forecast 2022
Exclusive data reveals how retail sales will fare this Christmas
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AnalysisSWOT analysis: Are ex-Asos boss Beighton and Matchesfashion a match made in heaven?
As former Asos boss Nick Beighton takes the helm of luxury ecommerce platform Matchesfashion, Retail Week explores where the business is now and what he could bring to the table.
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AnalysisData: 50 retail leaders reveal tech investment priorities to weather the cost-of-living crisis
Retailers are investing in cutting-edge customer experience technologies to drive demand and be front of mind for consumer spend.
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Retail VoiceWhy the concept of ‘retail’ is ready for a refresh
The retail sector has been through a lot of upheaval over the last couple of years, however Elavon’s Michael Bosshammer explains why it is more than ready for a revival
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GalleryStore gallery: Beauty Pie opens first standalone pop-up shop in London
Beauty Pie has opened its first ever standalone pop-up store in London’s Covent Garden.
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Report StoreFuture Formats
How are leading retailers and brands giving consumers the real-life experiences they crave?
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AnalysisResearch: Nike, Asda, Primark, and Loaf reveal in-store CX strategies
Retailers must seize the opportunity to create differentiated and compelling in-store experiences if they want to thrive in the future, 25 leading retailers and experts warn in our new report
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AnalysisData: The forecast for store openings, closures and vacancies
The Great Store Revival report features data from Local Data Company (LDC) alongside industry predictions to provide a picture of what bricks and mortar will look like going forward.
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Retail VoiceThe technology shift driving change for retailers
With retailers increasingly utilising technology to bridge the gap between the digital and physical world, CHILI publish’s Kevin Goeminne takes a look at what this new frontier really means for retail.
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Opinion‘Next wave of ecommerce goes beyond perfecting online shopping experience’
Despite the stiff economic headwinds, the need to get digital transformation right has never been more important, says AlixPartners managing director Brian Kalms.
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Report StoreThe Digital Spend Report
How 50 retail leaders are investing in frictionless tech futures
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AnalysisRevealed: Where 50 leading retailers are targeting their tech spend
Retail’s tech elite are heavily investing in personalisation and digital payment technologies, a new Retail Week report launched today reveals.
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AnalysisTalking Shop: What do shoppers want from stores post-pandemic?
In the second of a two-part examination of the future role of shops, Mark Faithfull looks at how some of the innovators in both the retail and food and drink sectors are experimenting with form and function as they strive for relevance and purpose in a confusing world.
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InterviewRenting is the new buying: Hirestreet CEO on creating a supersized shared wardrobe
Looking forward to a summer full of events and weddings, Hirestreet boss Isabella West explains how the industry can move the dial and put rental firmly in fashion
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AnalysisC-suite data: Iceland, Primark, Pizza Hut and B&M reveal store strategy
Iceland managing director Richard Walker, Primark group property director Tom Meager, Pizza Hut chief business development officer Mike Spencer and outgoing B&M chief executive Simon Arora have spoken to Retail Week about their stores and property strategy for a landmark new report, Rents, rates, reform.
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AnalysisRetail 100 2022: In numbers – more new names than ever break through
Retail Week’s annual index of the UK’s most inspiring retail leaders has landed with a 125% increase in new entries and 35% greater female and non-binary representation.
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AnalysisRetail 100: Jack Monroe, Alessandra Bellini and Dame Sharon White celebrated for industry impact
Twenty-seven female and non-binary leaders have been recognised in Retail Week’s Retail 100 index of the most inspiring individuals driving change across the sector.