All Interviews articles
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InterviewBrand tracking: How Suri keeps an eye on brand health in real time
Tracksuit works with retailers like The Real Real and Air Up and was recommended to Retail Week by Suri.
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InterviewHarry Hall: the 1891 cavalry tailor turned fast-growing specialist retailer
Fast-growing equestrian and outdoor pursuits brand Harry Hall’s ecommerce director Lewis Wilkinson speaks to Retail Week about the brand’s heritage, Brits’ growing love of the outdoors, and why a quarter of its revenue now comes through Amazon.
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InterviewQ&A: Holland & Barrett sustainability and impact director on progress, areas of improvement, and future ambitions
Holland & Barrett, like many other retailers, has been on a journey to make improvements to its sustainability strategy and set targets to meet.
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InterviewMatalan chief commercial officer on modernising the retailer for ‘new chapter’
Matalan has been undergoing a style, digital and store transformation over the last few years, and its new autumn/winter collection marks the start of a new era
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InterviewPost-purchase: How John Lewis improves customer satisfaction with Parcel Lab
Post-purchase is the final touchpoint customers have with retailers on the buying journey, but for Mark Lawson, UK customer lead at Parcel Lab, he believes it’s the most emotional part of the shopping experience.
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InterviewMountain Warehouse boss Mark Neale’s role may be changing, but his mindset won’t be
Mark Neale – now executive chair after stepping back from the day-to-day running in the summer – gives a deceptively simple summary of how Mountain Warehouse was built
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InterviewUnder Armour’s run product expert on how run clubs are shifting expectations
Major cities across the country have become positively overrun by run clubs, putting additional pressure on how major sports brands and retailers choose to show up to customers.
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InterviewRetailers winning with retail media are the ones that understand their customer
Retail media networks are increasingly being adopted by a range of retailers and brands across grocery, fashion, beauty, and more.
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InterviewThe Entertainer’s Andrew Murphy on Meccano relaunch, new stores and Christmas
Employee-owned The Entertainer is poised to relaunch the iconic Meccano brand, for which it acquired the rights a year ago. As the retailer gears up for the golden quarter, it’s one reason why chief executive Andrew Murphy is confident
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InterviewN Brown group tech director: ‘AI is not another metaverse, it’s here to stay’
Retailers are continuing to digitally transform and incorporate more tech into foundations, and N Brown is no exception.
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InterviewMarketing: How Superdrug captures new customers working with Sampl
“Sampling is probably one of the oldest forms of marketing, but it didn’t evolve for many years,” Sampl’s chief marketing officer, Adam Wright, told Retail Week.
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InterviewLefties’ first UK store: Xavier Ruz Riera shows off new shop and discusses expansion plans
Lefties has become one of retail’s most talked about brands as it opens its first UK store in Liverpool. Retail Week met global brand director Xavier Ruz Riera to find out more about the retailer’s plans.
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InterviewQ&A: Asos EVP of product on driving relevance with Test & React
Asos executive vice president of product Elena Martínez Ortiz says the ecommerce giant’s ‘Test and React’ model is all about ensuring it stays relevant in the fashion conversation.
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InterviewQ&A: WorkJam MD on ‘how to do more for less’ with supporting tech
WorkJam’s managing director of Europe, Middle East and Africa, Mark Williams, spoke to Retail Week about how technology can help with frontline operations and how to be more productive on the shop floor.
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InterviewQ&A: THG Ingenuity CTO on Google partnership and preparing retailers for peak
It’s been a busy time for THG Ingenuity following its demerger from THG Plc last year.
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InterviewIkea UK boss David McCabe on leadership, affordability, and the future of retail
When David McCabe started his first shift at Lakeside as a youngster in 1996, he didn’t have boardroom aspirations. He’s now taking on the CEO assignment in a fourth country.
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InterviewQ&A: Infobip retail specialist discusses why effective communication with consumers builds trust and loyalty
Infobip retail specialist Kim Johal spoke to Retail Week about effective communications, agentic AI, fraudulent messages, and loyalty.
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InterviewQ&A: Snap head of retail on new innovations and how Gen Z likes to shop
A recent report from Snapchat, Portas and YouGov dubbed “The Memento Generation” revealed some interesting insights into how Gen Z likes to shop.
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InterviewQ&A: Adyen global VP of retail discusses the increasing need for flexibility in payments
Adyen’s global vice president of retail, Holly Worst, discusses the evolution of payments, the pain points for shoppers, agentic commerce, and fraudulent transactions.
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InterviewQ&A: Landsec on ‘biggest investment’ in Trinity Leeds and why ‘landlord’ is an outmoded term
There’s more to the North than Manchester. Across the Pennines, Leeds and the Trinity shopping centre are thriving and changing to reflect consumer habits. Landsec senior asset director Rob Hardie tells Retail Week all about it