All articles by James Knowles – Page 2
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AnalysisHow 44 retail leaders plan to re-engineer their businesses
The next five years will be marked by investment in digital, in-store tech and head-office staff as retailers re-engineer their businesses for future growth, a report from Retail Week has found.
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VideoWatch: John Lewis vs Richer Sounds - who's the best employer?
As Richer Sounds owner Julian Richer gives control of his business to staff, John Lewis Partnership has scrapped its final salary pension. We ask what it means to be a good retail employer.
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AnalysisTech report: where to invest in 2019
Visual search, voice recognition, mobile apps and artificial intelligence will be key technology investment areas this year as retailers step up their digital transformation efforts.
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VideoThe Retail Week: How 25 CEOs are preparing for 2019
This week, the team are joined by Manhattan managing director Craig Summers to talk about the findings of our flagship Retail 2019 report, where 25 bosses reveal their strategies for the year ahead.
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AnalysisBlack Friday – the case for and against
With early indications showing consumer spend was down over Black Friday, we look at the case for and against the Sales bonanza.
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AnalysisRetail Re-engineered: Road-mapping the next 30 years
As Retail Week celebrates its 30th birthday, we explore what the next three decades of retail will look like.
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EventsKevin Warwick to lead Intelligent Futures masterclass
One of the highest profile cybernetics academics will headline Retail Week’s AI-themed Intelligent Futures masterclass in June.
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EventsDavid Birch to headline payments masterclass
One of the biggest names in global digital commerce will headline Retail Week’s payments masterclass later this month.
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AnalysisAnalysis: Why 44% of retailers are launching marketplaces
Some 12% of retailers have launched their own marketplace and a further 32% are planning to launch one, exclusive Retail Week research has found.
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AnalysisExperiential shopping: how to catch a millennial
The customer experience is a major influencer in millennials’ decisions over which shopping centres to visit, exclusive Retail Week research shows.
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AnalysisPodcast: Retailers must prepare for a data-driven future
Artificial intelligence and machine learning will be critical to delivering on customer experience expectations in the future.
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AnalysisPodcast: Why supply chain tech investment is crucial
Experience is going to be the key battleground in supply chain and significant investment is required to compete, retailers Kingfisher and Mountain Warehouse have warned.
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AnalysisPodcast: Are the CCO’s days numbered in retail?
As retailers become more customer centric and nurture the adoption of this mindset across their business, the role of the chief customer officer will lose importance.
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AnalysisPodcast: The secrets to success in customer experience
From virtual reality runway shows in fashion stores to the rise of the chief customer officer, customer experience is retail’s new battleground.
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AnalysisVodcast: Why two-man delivery is the ultimate game changer
Watch the second in a three-part series, as Retail Week finds out from John Lewis and DHL why two-man delivery is crucial.
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AnalysisSupply chain: Balancing profitability and experience
Retailers are having to rapidly re-adjust business models to keep up with the demands of the hyper-connected consumer.
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AnalysisHow to connect with shoppers on an emotional level
In an environment where 77% of consumers say they don’t have a relationship with a brand, how do retailers drive loyalty?
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VideoThe Retail Week: Fashion on the high street and online
The Retail Week team discuss the biggest trends during London Fashion Week and the challenges facing high street fashion retailers.
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AnalysisAnalysis: Finding the distribution centres of the future
The growth of multichannel is putting pressure on supply chains, so retailers need to invest in distribution centres to cope with future demand. We discover how they are evolving.
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OpinionBlog: Digital windows - the sign of a Very good Christmas
With many shoppers still hitting the high street, are pure-play etailers really just losing out this Christmas?
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